Universal Banker (Mumbai, MH, IN, 400001)

HSBC
Mumbai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Organizational skills","Teamwork","Proactive execution"]

Serve walk-in customers in the branch front office and teller areas, delivering high customer satisfaction and operational efficiency. Apply TCF principles to shift from transaction processing to need-based sales, manage complaints and escalations, and help customers move to alternate delivery channels. Drive KPIs by acquiring new customers and cross-selling credit card and general insurance products, while maintaining branch hygiene and adhering to operational standards and audit recommendations.

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FursaFursa
HSBC
HSBC
23 hours ago

Universal Banker (Mumbai, MH, IN, 400001)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Serve walk-in customers in the branch front office and teller areas, delivering high customer satisfaction and operational efficiency. Apply TCF principles to shift from transaction processing to need-based sales, manage complaints and escalations, and help customers move to alternate delivery channels. Drive KPIs by acquiring new customers and cross-selling credit card and general insurance products, while maintaining branch hygiene and adhering to operational standards and audit recommendations.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Deliver branch customer interface functions to achieve high customer satisfaction and operational efficiency
  • •Apply TCF principles in daily interactions, moving from transaction processing to need-based sales
  • •Manage customer complaints and escalations to ensure a positive customer experience
  • •Acquire new customers and promote credit card and general insurance products to meet KPIs
  • •Maintain branch hygiene standards and ensure promotional materials are correctly displayed while adhering to operational and audit requirements

Key Requirements

  • •Graduate degree
  • •1–2 years of experience
  • •Holistic understanding of branch operations and processes
  • •Strong knowledge of banking products, systems, and processes
  • •Awareness of AML risk and adherence to regulatory guidelines and internal AML & Sanction Policy
Experience:1-2 years
Education:Bachelor's
Skills:CommunicationInterpersonal skillsOrganizational skillsTeamworkProactive execution
Certifications:FEDAINISM (Demat)IRDA

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn