Bilingual Member Services Representative (English/Spanish)

Twin Health
United States
Workplace: RemoteTemporaryUSD 21 - 21 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsSkills: ["Active listening","Empathy","Problem-solving","Ownership","Coachability"]

Serve as the first point of contact for current and prospective Twin Health members, handling calls end to end with warm, professional care. Triage eligibility, benefits, enrollment, scheduling, and device setup questions; troubleshoot sensor, replacements, and kit ordering issues; and ensure compliance with HIPAA and regulations. Document outcomes in tools like Salesforce, Zendesk, and Talkdesk while meeting performance metrics in a fast-moving contact center environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Twin Health
Twin Health
3 days ago

Bilingual Member Services Representative (English/Spanish)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the first point of contact for current and prospective Twin Health members, handling calls end to end with warm, professional care. Triage eligibility, benefits, enrollment, scheduling, and device setup questions; troubleshoot sensor, replacements, and kit ordering issues; and ensure compliance with HIPAA and regulations. Document outcomes in tools like Salesforce, Zendesk, and Talkdesk while meeting performance metrics in a fast-moving contact center environment.
Location: United States
Workplace: Remote
Employment Type: Temporary
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for incoming calls from members and prospects, resolving needs with warmth and professionalism.
  • •Own each member interaction end to end and resolve needs in a single touchpoint whenever possible.
  • •Answer eligibility and benefit questions; guide prospective members through enrollment calls to completion.
  • •Schedule and reschedule care team visits, sensor activation visits, and lab appointments.
  • •Record interactions and outcomes in Salesforce, Zendesk, and Talkdesk while completing work-queue tasks and following HIPAA and regulatory compliance requirements.

Pay and Benefits

Salary: USD 21 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeavePaid ParentalHsaFsa

Key Requirements

  • •1 to 2 years of experience in a healthcare contact center or similar member-facing healthcare support role, including helping people navigate enrollment and benefits over the phone.
  • •A warm, clear, and confident phone presence with strong active listening skills.
  • •Genuine empathy and patience supporting members navigating health challenges or new technology.
  • •Comfort working across multiple technical platforms; experience with Salesforce, Zendesk, or Talkdesk is a plus.
  • •Ability to work full time within contact center operating hours (Monday through Saturday, 9:00am to 8:00pm EST).
Experience:1-2 yearsHealthcare contact centerMember-facing supportHealthcare support
Skills:Active listeningEmpathyProblem-solvingOwnershipCoachability
Languages:EnglishSpanish
Tech Stack:SalesforceZendeskTalkdeskHIPAA

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Twin Health
Provides an AI-driven metabolic health platform that creates a personalized 'digital twin' to help prevent, manage, and reverse chronic metabolic conditions like diabetes through continuous data, coaching, and clinical care.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn