Information Technology Support Specialist

General Dynamics
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: []

Provide day-to-day technical support to end users, helping troubleshoot and resolve hardware and software issues. Triage and respond to support requests, diagnose root causes, and coordinate follow-up actions to restore service. Maintain accurate records of incidents and requests and support IT operations by ensuring systems remain functional and accessible for users.

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FursaFursa
General Dynamics
General Dynamics
3 days ago

Information Technology Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide day-to-day technical support to end users, helping troubleshoot and resolve hardware and software issues. Triage and respond to support requests, diagnose root causes, and coordinate follow-up actions to restore service. Maintain accurate records of incidents and requests and support IT operations by ensuring systems remain functional and accessible for users.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle end-user support requests and troubleshoot IT problems.
  • •Diagnose issues and work toward timely resolution.
  • •Maintain records of incidents, requests, and outcomes.
  • •Escalate complex issues to the appropriate IT teams.
  • •Support ongoing IT service availability for users.

Key Requirements

  • •Provide effective technical support to end users.
  • •Troubleshoot and resolve IT issues in a timely manner.
  • •Document support requests and troubleshooting steps accurately.
  • •Follow established IT support processes and escalation paths.
  • •Work collaboratively with IT teams to complete resolutions.

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn