Service Operations Supervisor

Distro
Georgia
Workplace: OnsiteFull timeUSD 25 - 27 hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Interpersonal skills","Time management","Attention to detail","Problem-solving","Teamwork","Professionalism","Decision making"]

Oversee client service delivery for a group of accounts, acting as the primary point of contact and coordinating user setup and training for web-based payroll and reporting tools. Drive client retention through proactive outreach and escalation management, partnering with internal operations to ensure SOP-aligned service. Manage payroll processing quality by reviewing results, resolving errors, and coaching Payroll Specialists while supporting payroll tax guidance, reporting, and issue resolution.

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FursaFursa
Distro
Distro
1 day ago

Service Operations Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Oversee client service delivery for a group of accounts, acting as the primary point of contact and coordinating user setup and training for web-based payroll and reporting tools. Drive client retention through proactive outreach and escalation management, partnering with internal operations to ensure SOP-aligned service. Manage payroll processing quality by reviewing results, resolving errors, and coaching Payroll Specialists while supporting payroll tax guidance, reporting, and issue resolution.
Location: Georgia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary contact for an assigned group of clients, coordinating user setup and training for payroll and reporting platforms.
  • •Facilitate proactive retention for at-risk clients by intervening with internal teams, clients, and business consultants.
  • •Liaison with internal operations to ensure seamless service delivery in line with department SOPs and manage escalated client issues.
  • •Oversee payroll processing accuracy: review processed payrolls, resolve errors, and assist with calculations and deductions.
  • •Monitor and coach Payroll Specialists; analyze payroll problems, manage voids, and support payroll tax notices and state/federal reporting guidance.

Pay and Benefits

Salary: USD 25 - 27 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveLife Insurance

Key Requirements

  • •2+ years of experience in PEO, ASO, HCM (multistate preferred) or an equivalent combination of experience, skills, and education.
  • •Previous supervisory experience.
  • •2-4 years of experience in customer service, payroll, HRIS, or related PEO/ASO/HCM environment.
  • •Proficiency with Microsoft Office (Outlook, Teams, Excel, PowerPoint) and ability to learn other applications.
  • •High communication skills with the ability to collaborate across teams and build strong client relationships.
Experience:2-4 yearsPEOASOHCMMultistateCustomer servicePayrollHRIS
Education:High School
Skills:CommunicationInterpersonal skillsTime managementAttention to detailProblem-solvingTeamworkProfessionalismDecision making
Tech Stack:Microsoft OfficeOutlookTeamsExcelPowerPointClient Space

Company Brief

Distro
Provides a SaaS platform to simplify app distribution and release management, helping developers and teams build, share, and deploy mobile and web app builds to testers and stores.
Industry: Developer Tools
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