Technical Success Manager

Zscaler
United Kingdom
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Problem-solving","Collaboration","Leadership","Integrity"]

Guide customers through their Zero Trust journey as the central post-sales contact, aligning customer objectives with Zscaler’s goals. Provide technical guidance and best practices to integrate and operationalize Zscaler solutions, manage complex escalations, and develop adoption and risk mitigation plans. Partner with internal teams to improve long-term customer success and contribute intellectual capital through playbooks and best-practice guides.

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FursaFursa
Zscaler
Zscaler
1 day ago

Technical Success Manager

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Last checked: 5 hours agoStatus: Live

Job Summary

Guide customers through their Zero Trust journey as the central post-sales contact, aligning customer objectives with Zscaler’s goals. Provide technical guidance and best practices to integrate and operationalize Zscaler solutions, manage complex escalations, and develop adoption and risk mitigation plans. Partner with internal teams to improve long-term customer success and contribute intellectual capital through playbooks and best-practice guides.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Build and nurture relationships with key customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
  • •Provide technical guidance, product insights, and best practices for integration and operationalization of Zscaler solutions.
  • •Manage complex escalations and coordinate resolutions with internal and external teams.
  • •Identify adoption insights, develop risk mitigation plans, and partner to ensure long-term customer success.
  • •Contribute to intellectual capital by creating and sharing best-practice guides and playbooks with the Customer Success team.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveLearning Budget

Key Requirements

  • •3+ years in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.
  • •3+ years of experience in Cloud Services Architectures, Web-based Security, Networking, or Infrastructure Solutions.
  • •Strong communication and presentation skills to influence internal and external decisions.
  • •Technical acumen to align customer business challenges to the Zscaler portfolio for business and security outcomes.
  • •Proven ability to analyze customer data to create tailored adoption strategies and risk mitigation plans.
Skills:CommunicationPresentationProblem-solvingCollaborationLeadershipIntegrity
Certifications:CISSPCCNPCCIENetwork+AWSAzureGoogle Cloud
Languages:English
Tech Stack:Zero Trust ExchangeSASEAI/MLCloud servicesWeb-based securityNetworkingInfrastructure solutionsSD-WANMPLSSWGDLPVPNCASBAI-driven solutionsZero Trust journey

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn