Manager, Customer and Commercial Operations

Applied Materials
Taiwan
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Leadership","Escalation management","Performance management","Resource management","Stakeholder management"]

Lead the After Hours Support (AHS) organization to deliver operational and customer support coverage for Taiwan, Southeast Asia, China, and Japan outside standard hours. Drive operational planning, efficiency, scalability, and service delivery improvements while ensuring compliance with SOX, ISO, audit, and governance standards. Manage performance reviews, resource planning, talent development, and succession planning across teams, and represent the region in transformation initiatives to meet service outcomes and alignment goals.

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Applied Materials
Applied Materials
3 days ago

Manager, Customer and Commercial Operations

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Job Summary

Lead the After Hours Support (AHS) organization to deliver operational and customer support coverage for Taiwan, Southeast Asia, China, and Japan outside standard hours. Drive operational planning, efficiency, scalability, and service delivery improvements while ensuring compliance with SOX, ISO, audit, and governance standards. Manage performance reviews, resource planning, talent development, and succession planning across teams, and represent the region in transformation initiatives to meet service outcomes and alignment goals.
Location: Taiwan
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead the After Hours Support (AHS) organization for Taiwan, Southeast Asia, China, and Japan outside standard business hours, including weekends and public holidays.
  • •Ensure business continuity, effective escalation management, and service excellence.
  • •Drive strategic initiatives to improve efficiency, scalability, and service delivery.
  • •Ensure compliance with SOX, ISO, audit, and corporate governance standards.
  • •Manage performance outcomes across multiple teams, including performance reviews, talent development, succession planning, and organizational development.

Key Requirements

  • •Lead the After Hours Support (AHS) organization to provide operational and customer support coverage outside standard business hours.
  • •Adapt departmental plans to address operational challenges and resource constraints.
  • •Ensure compliance with SOX, ISO, audit, and corporate governance standards.
  • •Lead performance reviews and drive improvements to strengthen service delivery and customer satisfaction.
  • •Develop talent pipelines and implement structured training and development programs.
Skills:LeadershipEscalation managementPerformance managementResource managementStakeholder management

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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Glassdoor: 3.9
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