Customer Support Representative - (Remote)

Qureos
Oklahoma City
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Attention to detail","Multitasking","Time management"]

Serve as the first point of contact for customers, responding to inquiries by phone, email, and chat while troubleshooting issues and providing clear solutions. Maintain accurate records of customer interactions and feedback in the CRM system, and collaborate with internal teams to escalate and resolve complex problems. Deliver consistent, high-quality support that improves customer satisfaction, loyalty, and retention in a fast-paced environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Qureos
Qureos
3 weeks ago

Customer Support Representative - (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, responding to inquiries by phone, email, and chat while troubleshooting issues and providing clear solutions. Maintain accurate records of customer interactions and feedback in the CRM system, and collaborate with internal teams to escalate and resolve complex problems. Deliver consistent, high-quality support that improves customer satisfaction, loyalty, and retention in a fast-paced environment.
Location: Oklahoma City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond promptly to customer inquiries via phone, email, and chat.
  • •Troubleshoot problems and provide effective solutions for customer concerns.
  • •Maintain product knowledge of the company’s products and services.
  • •Record customer interactions and feedback accurately in the CRM system.
  • •Partner with internal teams to escalate and resolve complex issues.

Pay and Benefits

Perks:Health InsuranceDentalVisionPaid Leave

Key Requirements

  • •Excellent verbal and written communication skills.
  • •Strong problem-solving abilities with attention to detail.
  • •Proficiency in Microsoft Office Suite and CRM software.
  • •Ability to multitask and manage time effectively.
  • •Previous experience in customer service or support roles (preferred).
Skills:CommunicationProblem-solvingAttention to detailMultitaskingTime management
Tech Stack:Microsoft Office SuiteCRM softwarePhoneEmailChat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn