Client Security & Fraud Prevention Analyst I

Establish and improve controls to protect client information and assets by investigating potential fraud and supporting security operations. Conduct English/Mandarin/Cantonese video and verbal verification calls for KYC checks, validate government IDs, and guide clients through 2FA setup. Document interactions with regulatory-grade accuracy, identify fraud patterns, and collaborate with case managers to support countermeasures in a fast-paced, high-trust environment.