Client Security & Fraud Prevention Analyst I

Interactive Brokers Group
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsSkills: ["Analytical problem-solving","Attention to detail","Communication","Interpersonal skills","Documentation"]

Establish and improve controls to protect client information and assets by investigating potential fraud and supporting security operations. Conduct English/Mandarin/Cantonese video and verbal verification calls for KYC checks, validate government IDs, and guide clients through 2FA setup. Document interactions with regulatory-grade accuracy, identify fraud patterns, and collaborate with case managers to support countermeasures in a fast-paced, high-trust environment.

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FursaFursa
Interactive Brokers Group
Interactive Brokers Group
1 month ago

Client Security & Fraud Prevention Analyst I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Establish and improve controls to protect client information and assets by investigating potential fraud and supporting security operations. Conduct English/Mandarin/Cantonese video and verbal verification calls for KYC checks, validate government IDs, and guide clients through 2FA setup. Document interactions with regulatory-grade accuracy, identify fraud patterns, and collaborate with case managers to support countermeasures in a fast-paced, high-trust environment.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Conduct verbal and video verification calls with clients in English, Mandarin, or Cantonese to support KYC checks and fraud investigations.
  • •Verify government IDs by matching call data to records and identifying potential fraud indicators.
  • •Perform outreach to fraud victims to gather details on scam methods and vulnerabilities.
  • •Guide clients through technical verification processes and 2FA setup in English, Mandarin, or Cantonese.
  • •Maintain comprehensive, precise documentation of client interactions and collaborate with case managers on countermeasures.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalAnnual LeaveMeal Allowance

Key Requirements

  • •2+ years of experience in financial services, compliance, KYC, or fraud prevention.
  • •Professional fluency in English, Mandarin, and Cantonese (native or near-native).
  • •Understanding of SEC and FINRA regulatory requirements.
  • •Strong documentation skills with exceptional attention to detail and accuracy.
  • •Ability to maintain composure under pressure while following strict security and verification protocols.
Experience:2+ yearsFinancial servicesComplianceKYCFraud prevention
Skills:Analytical problem-solvingAttention to detailCommunicationInterpersonal skillsDocumentation
Languages:EnglishMandarinCantonese

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn