Director of Customer Success, APAC

Seeq
Malaysia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 7-10 yearsEducation: bachelorsSkills: ["Leadership","Communication","Strategic thinking","Collaboration","Problem-solving"]

Leading and scaling Seeq’s APAC Customer Success organization, the Director will manage a team of Customer Success Managers and Analytics Engineers to ensure customer value and retention. You will partner with Revenue, Marketing, and Product to define success motions, govern KPIs (GRR, NRR, expansions), and drive cross-functional alignment for manufacturing customers in O&G, Chemicals, Pharma, and Power within a fast-growing scale-up.

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Seeq
Seeq
3 months ago

Director of Customer Success, APAC

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Last checked: 16 hours agoStatus: Live

Job Summary

Leading and scaling Seeq’s APAC Customer Success organization, the Director will manage a team of Customer Success Managers and Analytics Engineers to ensure customer value and retention. You will partner with Revenue, Marketing, and Product to define success motions, govern KPIs (GRR, NRR, expansions), and drive cross-functional alignment for manufacturing customers in O&G, Chemicals, Pharma, and Power within a fast-growing scale-up.
Location: Malaysia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Develop and execute customer success strategies that align with the Seeq’s goals and customer objectives.
  • •Build and maintain strong relationships with key Seeq customers, serving as their trusted advisor and strategic partner.
  • •Manage the business to key KPI: Gross Retention (GRR), NRR, and Expansions Targets
  • •Lead and manage a team of customer success managers and analytics engineers, providing guidance, support, and fostering a collaborative team culture.
  • •Recruit and develop new team members

Pay and Benefits

Perks:Paid LeaveHome OfficePet-friendly

Key Requirements

  • •7-10 years of people management experience
  • •Minimum of 10 years experience working in Enterprise Software
  • •Understanding of Enterprise SaaS business motions and customer lifecycle
  • •Proven customer management skills with enterprise customers.
  • •Experience in process manufacturing industries: O&G, Chemicals, Pharma, Power, MMM
Experience:7-10 yearsEnterprise softwareSaaSManufacturingIndustrial
Education:Bachelor's
Skills:LeadershipCommunicationStrategic thinkingCollaborationProblem-solving
Languages:English

Company Brief

Seeq
Develops advanced analytics software for process manufacturing and industrial operations, enabling engineers and analysts to rapidly investigate, collaborate on, and derive insights from time-series process data to improve production performance and reliability.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Seattle, United States
Founded: 2013
WebsiteLinkedIn