Customer Service Representative (Concierge)

Ferguson
United States
Workplace: OnsiteFull timeUSD 15 - 21.68 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Organization","Time-management","Integrity","Professionalism"]

Serve as the first point of contact on the Concierge team by answering inbound calls, dispatching them to the right departments, and handling routine inquiries. Resolve customer problems or route them appropriately, while completing administrative tasks like taking messages, distributing mail, filing, and maintaining office supplies. Accurately compile and enter information into office systems and communicate concerns to management in a fast-paced onsite environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Ferguson
Ferguson
3 days ago

Customer Service Representative (Concierge)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Serve as the first point of contact on the Concierge team by answering inbound calls, dispatching them to the right departments, and handling routine inquiries. Resolve customer problems or route them appropriately, while completing administrative tasks like taking messages, distributing mail, filing, and maintaining office supplies. Accurately compile and enter information into office systems and communicate concerns to management in a fast-paced onsite environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Receive inbound phone calls and dispatch them to the appropriate department.
  • •Resolve customer problems or refer issues to the right department when appropriate.
  • •Perform routine administrative activities such as answering phones, taking messages, distributing mail, and filing.
  • •Collect, compile, verify, and enter information accurately into reports/forms and office systems such as databases.
  • •Respond to or redirect routine inquiries from internal/external sources and participate in meetings to communicate concerns to management.

Pay and Benefits

Salary: USD 15 - 21.68 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401kPaid ParentalAssociate Discounts

Key Requirements

  • •Strong written and verbal communication skills across all levels of the organization.
  • •Ability to handle a fast-paced call center environment.
  • •Be well organized, detailed, and have time-management skills.
  • •Maintain a high level of integrity and professionalism.
  • •Proficient in Microsoft Office 365 Suite, especially Teams, Outlook, Word, and Excel.
Skills:CommunicationOrganizationTime-managementIntegrityProfessionalism
Tech Stack:Microsoft Office 365Microsoft TeamsOutlookWordExcel

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn