Junior Operations and Customer Service Specialist

U.S. Bancorp
Warsaw
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Problem-solving","Organizational skills","Customer relationship building"]

Handle customer account-related inquiries by processing updates and transactions accurately, resolving routine issues, and escalating when needed. Maintain precise records and ensure compliance with operational procedures, risk, and ethical standards. Support administrative and reporting tasks, build positive relationships with customers and internal stakeholders, and deliver timely, professional customer service in line with company policies.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
3 hours ago

Junior Operations and Customer Service Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Handle customer account-related inquiries by processing updates and transactions accurately, resolving routine issues, and escalating when needed. Maintain precise records and ensure compliance with operational procedures, risk, and ethical standards. Support administrative and reporting tasks, build positive relationships with customers and internal stakeholders, and deliver timely, professional customer service in line with company policies.
Location: Warsaw
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries and requests professionally and in a timely manner.
  • •Process account updates, documentation, and customer transactions accurately.
  • •Research and resolve customer issues, escalating when appropriate.
  • •Maintain accurate records and ensure compliance with operational procedures.
  • •Support administrative and reporting activities as required.

Key Requirements

  • •High school diploma or equivalent.
  • •Typically two to three years of customer service, administrative, or clerical experience.
  • •Strong computer and data entry skills.
  • •Effective verbal and written communication skills.
  • •Fluent English language skills and/or prior customer service experience is preferred.
Experience:2-3 years
Education:High School
Skills:CommunicationAttention to detailProblem-solvingOrganizational skillsCustomer relationship building
Languages:English
Tech Stack:Microsoft OfficeData entry

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor