Senior Customer Service Manager, Mainland South East Asia (MSEA) (Chinese speaking)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Manage the Customer Service team across Mainland South East Asia to deliver divisional financial and non-financial targets. Oversee CS operations, translate business strategy into service plans and performance targets, and drive continuous improvement in order management, fulfillment accuracy, and customer communication. Partner with Sales, Planning, Logistics, Quality, and Operations for end-to-end order execution, lead service reviews using VOC and data, and support talent pipeline and succession planning.

Location: Vietnam

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage and provide clear goals, strategies, and initiatives for the Customer Service team to meet divisional metrics.
•Oversee smooth operations across Customer Service teams and translate business strategy into service plans and performance targets.
•Drive continuous improvement in order management, fulfillment accuracy, and customer communication.
•Partner with Sales, Planning, Logistics, Quality, and Operations to ensure seamless order-to-delivery execution.
•Use data and voice of customer (VOC) insights to anticipate customer needs, improve service models, and represent CS in customer business reviews.

Key Requirements

•7+ years’ experience in customer service or supply chain, preferably in the apparel, footwear, or manufacturing industry.
•Strong competency in both English and Chinese (Mandarin).
•Proven ability to lead front-line teams and drive process excellence.
•Strong data analysis, stakeholder management, and change leadership with hands-on problem-solving.
•Experience partnering cross-functionally to enhance customer experience and operational efficiency.

Experience:7+ yearsCustomer serviceSupply chainApparelFootwearManufacturing

Skills:LeadershipStakeholder managementChange leadershipData analysisProcess excellence

Languages:EnglishChinese (Mandarin)

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website

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Avery Dennison

1 month ago

Senior Customer Service Manager, Mainland South East Asia (MSEA) (Chinese speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Vietnam

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Manage and provide clear goals, strategies, and initiatives for the Customer Service team to meet divisional metrics.
•Oversee smooth operations across Customer Service teams and translate business strategy into service plans and performance targets.
•Drive continuous improvement in order management, fulfillment accuracy, and customer communication.
•Partner with Sales, Planning, Logistics, Quality, and Operations to ensure seamless order-to-delivery execution.
•Use data and voice of customer (VOC) insights to anticipate customer needs, improve service models, and represent CS in customer business reviews.

Key Requirements

•7+ years’ experience in customer service or supply chain, preferably in the apparel, footwear, or manufacturing industry.
•Strong competency in both English and Chinese (Mandarin).
•Proven ability to lead front-line teams and drive process excellence.
•Strong data analysis, stakeholder management, and change leadership with hands-on problem-solving.
•Experience partnering cross-functionally to enhance customer experience and operational efficiency.

Experience:7+ yearsCustomer serviceSupply chainApparelFootwearManufacturing

Skills:LeadershipStakeholder managementChange leadershipData analysisProcess excellence

Languages:EnglishChinese (Mandarin)

Company Brief

Avery Dennison

Industry: Printing & Packaging

Website