Senior Technical Customer Support Engineer - Australia

ClickHouse
Australia
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Teamwork","Empathy","Problem-solving","Self-driven","Curiosity","Relationship building","Urgency"]

Join ClickHouse’s global Support Engineering team as a first-line technical engineer for customers and prospects in APJ and across APAC/EMEA. You’ll triage and resolve support tickets and community questions through chat, Slack, calls, and virtual meetings, provide guidance within SLAs, and deliver solutions using ClickHouse Cloud and open-source. Partner with Engineering and Go-to-Market on technical POCs, help define user requirements, and continuously improve support processes.

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FursaFursa
ClickHouse
ClickHouse
4 weeks ago

Senior Technical Customer Support Engineer - Australia

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Last checked: 5 hours agoStatus: Live

Job Summary

Join ClickHouse’s global Support Engineering team as a first-line technical engineer for customers and prospects in APJ and across APAC/EMEA. You’ll triage and resolve support tickets and community questions through chat, Slack, calls, and virtual meetings, provide guidance within SLAs, and deliver solutions using ClickHouse Cloud and open-source. Partner with Engineering and Go-to-Market on technical POCs, help define user requirements, and continuously improve support processes.
Location: Australia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Support and guide ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings.
  • •Develop solutions using ClickHouse Cloud and ClickHouse open-source, sharing outcomes through documentation, knowledge bases, blogs, meetups, webinars, and training.
  • •Collaborate with global Support Services, Engineering, Go-to-Market, and Product Management to help define functionality required by users and customers.
  • •Provide professional first-line technical support, including on-call coverage and guidance within Service Level Agreements (SLAs) for ticketed technical cases.
  • •Mentor, train, and share knowledge with colleagues, users, and customers while improving support processes.

Pay and Benefits

Perks:Health InsuranceEquityRemote WorkHome Office

Key Requirements

  • •Have technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or related domains such as SQL databases, OLAP, cloud-native SaaS, and distributed systems.
  • •Prior technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
  • •Be available to support 24x7 global, distributed environments according to required scheduling.
  • •Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity.
  • •Demonstrate teamwork, global engagement, empathy, and a strong problem-solving mindset, with the ability to build trusted relationships with colleagues, customers, and partners.
Experience:Open sourceCloud-native SaaSSQL databasesOLAPDistributed systems
Skills:CommunicationTeamworkEmpathyProblem-solvingSelf-drivenCuriosityRelationship buildingUrgency
Languages:English
Tech Stack:ClickHouseClickHouse CloudSQLOLAPDistributed systemsSlackKafkaKinesisSparkRabbitMQAzureGCPAWSDocumentationKnowledge baseBlogsMeetupsWebinarsTrainingTicketing system

Company Brief

ClickHouse
Develops ClickHouse, a high-performance open-source columnar database for real-time analytics, enabling fast querying and processing of large volumes of data for analytics, monitoring, and business intelligence workloads.
Industry: Data Infrastructure
Headquarters: Menlo Park, United States
Founded: 2016
WebsiteLinkedIn