Manager, Claims Operations - STARS Auto Physical Damage

USAA
United States
Workplace: RemoteFull timeUSD 103,450 - 186,210Function: Insurance & ActuarialEducation: bachelorsSkills: ["Leadership","Initiative","Coaching","Customer service","Negotiation"]

Lead and manage STARS Auto Physical Damage claims operations for member service employees responsible for investigating, evaluating, and negotiating auto and property claims. Coach and develop team members, improve operational processes and member experiences, handle escalations, and ensure adherence to risk and regulatory compliance. Drive productivity through staffing, training, workload management, and continuous monitoring while supporting change and serving as a subject matter expert.

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FursaFursa
USAA
USAA
2 days ago

Manager, Claims Operations - STARS Auto Physical Damage

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead and manage STARS Auto Physical Damage claims operations for member service employees responsible for investigating, evaluating, and negotiating auto and property claims. Coach and develop team members, improve operational processes and member experiences, handle escalations, and ensure adherence to risk and regulatory compliance. Drive productivity through staffing, training, workload management, and continuous monitoring while supporting change and serving as a subject matter expert.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Manage and be accountable for auto, property, and other claims operations member service employees.
  • •Coach and develop employees through regular feedback, skill development, and hiring for results delivery.
  • •Inspect and review claim files for quality and provide feedback; handle escalations and decisions based on policy.
  • •Execute process improvements, monitor adherence to guidelines and frameworks, and lead organizational process changes.
  • •Drive operational risk management and regulatory compliance training, policies, and procedures; ensure risks are identified, measured, monitored, and controlled.
Travel: Medium travel

Pay and Benefits

Salary: USD 103,450 - 186,210
Perks:Health InsuranceDentalVision401kPensionLife InsuranceParental BenefitsAdoption AssistancePaid LeavePaid HolidaysPaid VolunteerWellness Stipend

Key Requirements

  • •Bachelor's degree; or 4 years of relevant education and/or experience.
  • •6 years of progressive customer service, operational, military or leadership experience, including at least 2 years of claims handling experience.
  • •2 years of direct team lead, supervisory, or management experience.
  • •Experience using and interpreting data to make decisions.
  • •Ability to acquire and maintain an applicable insurance adjuster license within 6 months of the role start.
Experience:InsuranceClaimsAuto physical damageMilitaryMilitary spouse
Education:Bachelor's
Skills:LeadershipInitiativeCoachingCustomer serviceNegotiation
Licenses:Insurance adjuster licenseValid driver’s license
Certifications:I-CAR Platinum class status
Tech Stack:CCC OneTotal Loss evaluation systemsExcelPhoto imaging

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

USAA
Provides insurance, banking, investment, and financial services to U.S. military members, veterans, and their families. Best known for auto, home, life insurance, and member-focused digital banking products.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Antonio, United States
Founded: 1922
WebsiteLinkedIn