Client Service Manager

Davies
United Kingdom
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Relationship management","Communication","Proactive mindset","Autonomy","Attention to detail"]

Own day-to-day relationships for a portfolio of core and volume motor clients, acting as a trusted advisor to technical and supply chain teams. Champion client needs internally to deliver aligned, SLA/KPI-driven service, coordinate onboarding and implementations, and resolve issues quickly. Monitor and report performance metrics, run regular satisfaction reviews, and proactively engage based on motor market developments to support long-term engagement and growth.

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Davies
Davies
1 day ago

Client Service Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own day-to-day relationships for a portfolio of core and volume motor clients, acting as a trusted advisor to technical and supply chain teams. Champion client needs internally to deliver aligned, SLA/KPI-driven service, coordinate onboarding and implementations, and resolve issues quickly. Monitor and report performance metrics, run regular satisfaction reviews, and proactively engage based on motor market developments to support long-term engagement and growth.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage day-to-day client interactions for core and volume motor clients, ensuring expectations are met and relationships remain strong.
  • •Champion client needs internally to deliver first-class service aligned to contractual obligations and SLA/KPI requirements.
  • •Coordinate onboarding and implementation planning for new motor clients, including tailoring services and ensuring client-specific setups are completed and maintained.
  • •Monitor and report on service performance metrics, liaising with client reporting teams to ensure timely and accurate management information.
  • •Immerse yourself in client businesses and motor market developments to pre-empt challenges and opportunities, alert clients to relevant changes, and offer suitable solutions.

Pay and Benefits

Perks:PensionLife AssuranceDentalRemote WorkPaid Leave

Key Requirements

  • •Manage day-to-day interactions with a portfolio of motor clients to meet expectations and maintain positive relationships.
  • •Build strong relationships with technical and supply chain teams within client organisations.
  • •Confident communication and relationship-building skills with a commercially astute approach.
  • •Knowledge of the motor insurance claims market.
  • •Sound understanding of MI reporting with strong attention to detail.
Experience:InsuranceMotor insuranceClaims
Skills:Relationship managementCommunicationProactive mindsetAutonomyAttention to detail

Company Brief

Davies
Davies is a specialist professional services and technology firm delivering claims, underwriting, and risk solutions to insurers, reinsurers, brokers and regulated businesses globally, with major capabilities in claims management, forensics, and digital transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Unicorn (USD 1B+)
Funding: Private Equity Backed
Headquarters: City of London, United Kingdom
Founded: 1968
Glassdoor
Glassdoor: 3.8
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