Customer Success Manager

Stripe
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsSkills: ["Communication","Presentation","Relationship management","Problem-solving","Negotiation"]

As a trusted advisor in post-sales, you will maximize customer value with Stripe by managing complex global accounts, collaborating with cross-functional teams, and guiding strategic payment/product discussions. You’ll drive retention, expansion, and customer success metrics, while gathering feedback to shape future Stripe solutions in a high-growth, enterprise environment.

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Stripe
Stripe
5 months ago

Customer Success Manager

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Last checked: 8 hours agoStatus: Live

Job Summary

As a trusted advisor in post-sales, you will maximize customer value with Stripe by managing complex global accounts, collaborating with cross-functional teams, and guiding strategic payment/product discussions. You’ll drive retention, expansion, and customer success metrics, while gathering feedback to shape future Stripe solutions in a high-growth, enterprise environment.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the post-sale engagement, retention, and growth of customers, partnering closely with the Account Executive
  • •Support expansion of accounts—identify opportunities, drive business outcomes, ensure customers are successful with the account team
  • •Build and foster relationships with senior executives in business, product, engineering, finance, and IT in partnership with the Account Executive and team
  • •Evangelize Stripe customer success stories and customer success systems and processes
  • •Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status

Key Requirements

  • •8+ years in a client-facing role (customer success or equivalent) with large, global, complex organizations, preferably involving technical products
  • •Strong analytical skills and operating rigor
  • •Strong executive presence and presentation skills for in-person meetings with multiple stakeholders
  • •History of success as a consultant, pre-sales, technical account management, or equivalent
  • •Experience building comprehensive account plans and a track record of achieving targets/sales goals
Experience:8+ yearsFintechPaymentsSaaS
Skills:CommunicationPresentationRelationship managementProblem-solvingNegotiation
Languages:English

Company Brief

Stripe
Provides payment processing APIs and financial infrastructure for internet businesses. Powers online payments for millions of companies from startups to Fortune 500s.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2010
Glassdoor
Glassdoor: 4.2
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