B2B Operations Enablement Lead

Stepful
New York
Workplace: HybridFull timeUSD 180,000 - 210,000 annuallyFunction: Administration & Executive AssistanceExperience: 8+ yearsSkills: ["Cross-functional collaboration","Project management","Process design","Leadership","Ambiguity tolerance"]

Own the scaling of enterprise program launches for Stepful for Business, building repeatable systems and processes that make onboarding new clients and new delivery modalities efficient. Lead and optimize end-to-end launch operations, design operational infrastructure (including partner-led enrollment, sponsorship management, SSO integration, and IT QA processes), and drive ongoing ops process improvements in close partnership with Customer Success, Product, Learning, and Engineering.

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FursaFursa
Stepful
Stepful
3 days ago

B2B Operations Enablement Lead

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the scaling of enterprise program launches for Stepful for Business, building repeatable systems and processes that make onboarding new clients and new delivery modalities efficient. Lead and optimize end-to-end launch operations, design operational infrastructure (including partner-led enrollment, sponsorship management, SSO integration, and IT QA processes), and drive ongoing ops process improvements in close partnership with Customer Success, Product, Learning, and Engineering.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own scaling of existing programs and enterprise client launch operations, including launch planning, QA, cross-functional coordination, and go-live readiness.
  • •Design operational infrastructure for new delivery modalities, anticipating implications before go-live.
  • •Build scalable S4B operations processes for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency.
  • •Lead and optimize end-to-end launch and expansion for established programs at existing and new clients.
  • •Partner cross-functionally with Customer Success, Product, Learning, and Engineering to align on tooling, program readiness, and client-facing implications.

Pay and Benefits

Salary: USD 180,000 - 210,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kLearning BudgetPaid LeaveEquityFsaHsaCommuter Benefits

Key Requirements

  • •8+ years building scalable operations for service delivery in a startup environment, with at least 2 years in B2B partnerships context.
  • •2+ years of consulting experience (or strategy roles).
  • •Experience designing and documenting operational processes (playbooks, SOPs, workflows) that are adopted and stick.
  • •Strong project management instincts to track details, manage dependencies, and keep launches on schedule.
  • •Ability to manage a team while staying close to the work; comfortable with ambiguity and building structure.
Experience:8+ yearsB2B partnershipsStartup environmentHealthcareEdTech
Skills:Cross-functional collaborationProject managementProcess designLeadershipAmbiguity tolerance
Tech Stack:SSOIT QAPlatform integrations

Company Brief

Stepful
Stepful provides a digital platform offering tools for habit formation, goal setting, and small daily actions to help users improve productivity, wellbeing, and long-term personal development through structured routines and tracking features.
Industry: Wellness & Preventive Health
Website