Dragos

6 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to industrial customers across North America, driving adoption, satisfaction, and measurable outcomes. Own post-sales relationships for defined accounts, deepen expertise in the Dragos Platform, WorldView Threat Intelligence, and Professional Services, and execute success plans that improve onboarding and retention. Manage churn and expansion metrics, monitor account health, maintain SFDC records, and collaborate across Sales, technical, and support teams to deliver a seamless customer experience.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the primary post-sales contact for a defined set of accounts.
•Develop a deep understanding of Dragos Platform, WorldView Threat Intelligence, and Professional Services, including industry-specific challenges.
•Establish customer relationships and define success criteria tied to measurable positive business outcomes.
•Execute customer success plans to drive onboarding, adoption, and satisfaction.
•Manage churn and expansion by owning retention and health metrics, monitoring account health, and escalating risks as needed.

Travel: Medium travel

Pay and Benefits

Salary: USD 140,000 annually

Key Requirements

•3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors, including renewal management and customer health tracking.
•Exceptional communication across all levels, including explaining complex technical concepts to executives and translating business outcomes to technical teams.
•Ability to operate independently in a remote-first environment with strong relationship-building and a track record of driving outcomes.
•Deep familiarity with cybersecurity and how it translates to business outcomes.
•Willingness to travel (25%).

Experience:CybersecurityEnterprise SaaSIndustrial sectorsICS/OTRemote-first

Skills:CommunicationRelationship-buildingProactiveSelf-directedExecutive-level communication

Languages:English

Tech Stack:SFDCSystems of record

Company Brief

Dragos

Provides industrial cybersecurity solutions protecting operational technology (OT) and industrial control systems (ICS) with threat detection, incident response, and asset visibility to secure critical infrastructure and manufacturing environments.

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Washington, D.C., United States

Founded: 2016

Website LinkedIn

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Dragos

6 days ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the primary post-sales contact for a defined set of accounts.
•Develop a deep understanding of Dragos Platform, WorldView Threat Intelligence, and Professional Services, including industry-specific challenges.
•Establish customer relationships and define success criteria tied to measurable positive business outcomes.
•Execute customer success plans to drive onboarding, adoption, and satisfaction.
•Manage churn and expansion by owning retention and health metrics, monitoring account health, and escalating risks as needed.

Travel: Medium travel

Pay and Benefits

Salary: USD 140,000 annually

Key Requirements

•3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors, including renewal management and customer health tracking.
•Exceptional communication across all levels, including explaining complex technical concepts to executives and translating business outcomes to technical teams.
•Ability to operate independently in a remote-first environment with strong relationship-building and a track record of driving outcomes.
•Deep familiarity with cybersecurity and how it translates to business outcomes.
•Willingness to travel (25%).

Experience:CybersecurityEnterprise SaaSIndustrial sectorsICS/OTRemote-first

Skills:CommunicationRelationship-buildingProactiveSelf-directedExecutive-level communication

Languages:English

Tech Stack:SFDCSystems of record

Company Brief

Dragos

Industry: Cybersecurity

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Washington, D.C., United States

Founded: 2016

Website LinkedIn