NTT

5 days ago

Desktop Support Associate-Helpdesk

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Provide front-line patient portal and technical support in a 24x7x365 call center environment, handling inbound calls primarily for login and application issues. Use scripts and workflows to deliver high-quality service to patients and users, resolve most first-level requests, and escalate complex application problems when needed. Work shift hours including nights, weekends, and/or holidays, complete scheduled breaks, and participate in ongoing training for advancement.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Handle inbound Patient Portal and Technical Support Service Desk calls in a 24x7x365 call center environment.
•Respond to patient and user issues such as workflow problems, application errors, access, and functionality.
•Provide professional customer service by following scripts, workflows, and corporate policies and procedures.
•Provide first point of contact for login and technical assistance and resolve most issues at first level.
•Escalate complex technical and application issues to the appropriate teams when necessary.

Key Requirements

•1 to 3 years of customer service experience, preferably in a contact center or medical environment.
•1 to 3 years of experience analyzing and solving customer problems.
•Ability to communicate technical information clearly to non-technical users.
•Strong organizational skills and attention to detail.
•High school diploma or equivalent required.

Experience:1-3 yearsHealthcareContact center

Education:High School

Skills:Problem-solvingCommunicationOrganizational skillsAttention to detailActive listening

Languages:English

Tech Stack:Two-Factor AuthenticationPatient portal

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT