Technical Support Associate - Workstation Support

Visa
Bogotá
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Communication","Root cause analysis","Problem-solving","Collaboration"]

Provide onsite, 2nd-level technical support for Visa end users, focusing on workstation, endpoint, and mobile platforms. Troubleshoot Windows, Microsoft 365, and Mac OS issues, identify root causes, and reduce repeat incidents through diagnostics, documentation, and automation. Support conference room technologies, printers, and meeting room AV, maintain accurate records in ServiceNow, and contribute to runbooks/KBs and continuous improvement initiatives.

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FursaFursa
Visa
Visa
22 hours ago

Technical Support Associate - Workstation Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Provide onsite, 2nd-level technical support for Visa end users, focusing on workstation, endpoint, and mobile platforms. Troubleshoot Windows, Microsoft 365, and Mac OS issues, identify root causes, and reduce repeat incidents through diagnostics, documentation, and automation. Support conference room technologies, printers, and meeting room AV, maintain accurate records in ServiceNow, and contribute to runbooks/KBs and continuous improvement initiatives.
Location: Bogotá
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide exceptional onsite support to end users in person, phone, email, and chat; own escalated workstation, endpoint, and mobile incidents/requests through resolution.
  • •Diagnose issues, identify root causes where possible, and implement durable fixes to minimize downtime and reduce repeat incidents.
  • •Support Windows OS, Microsoft 365, and Mac OS (current and prior releases), including standard applications, peripherals, and security tooling.
  • •Create and maintain scripts/automations (PowerShell, Bash, Python), and update runbooks/KBs to enable self-service and future agentic workflows.
  • •Perform conference room validation sweeps, support voice/video conferencing and AV equipment, manage workstation provisioning and printer support, and maintain incident/asset records in ServiceNow.

Key Requirements

  • •Minimum of 6 months of relevant work experience or a Bachelor’s Degree.
  • •Experience supporting and troubleshooting Windows OS, Microsoft 365, and Mac OS (current and prior releases), plus iOS and Android basics.
  • •2–4 years of experience as a technician supporting 300+ users in an enterprise environment.
  • •Scripting/coding fundamentals (e.g., PowerShell, Bash, or Python) to automate routine support tasks and support automation/agentic AI initiatives.
  • •Familiarity with ITIL concepts and ServiceNow (or similar ITSM tools).
Experience:Enterprise IT
Education:Bachelor's
Skills:Customer serviceCommunicationRoot cause analysisProblem-solvingCollaboration
Tech Stack:WindowsMac OSMicrosoft 365IOSAndroidPowerShellBashPythonServiceNowITSMCopilotGenAI

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
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