Business Analyst – Fleet Operations (Spain)

Delivery Hero
Barcelona
Workplace: HybridFull timeFunction: Business OperationsSkills: ["Negotiation","Analytical mindset","Ownership","Proactive","Cross-functional collaboration"]

Own and grow relationships with 5–8 third-party logistics (3PL) providers in Spain, acting as their strategic advisor. Use fleet KPIs and marketplace insights to scale volume and improve unit economics and partner profitability. Drive adoption of Glovo tools, features, and processes, while ensuring contract and SLA execution through commercial renegotiations. Partner cross-functionally to unblock issues fast and improve overall fleet performance.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

Business Analyst – Fleet Operations (Spain)

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Last checked: 18 hours agoStatus: Live

Job Summary

Own and grow relationships with 5–8 third-party logistics (3PL) providers in Spain, acting as their strategic advisor. Use fleet KPIs and marketplace insights to scale volume and improve unit economics and partner profitability. Drive adoption of Glovo tools, features, and processes, while ensuring contract and SLA execution through commercial renegotiations. Partner cross-functionally to unblock issues fast and improve overall fleet performance.
Location: Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Act as main business partner for 3PL owners, running regular reviews to align partner growth with Glovo objectives.
  • •Analyze fleet KPIs to maximize order volumes, fix operational bottlenecks, and improve partner profitability.
  • •Onboard and pitch Glovo tech, features, and processes to optimize partners’ daily operations.
  • •Ensure contract execution and manage SLAs, including commercial renegotiations and service-level quality.
  • •Unblock complex issues cross-functionally with Billing, Pricing, Legal, and Ops to ensure a smooth partner experience.

Key Requirements

  • •2 years of experience in Account Management, Operations, or Consulting (ideally in delivery, e-commerce, or logistics).
  • •Commercial and negotiation skills to build trust and handle tough conversations with business owners.
  • •Analytical mindset to work with data and track KPIs to optimize business margins and growth.
  • •Proactive, ownership-driven approach comfortable navigating structural changes and ambiguity.
  • •Native/Fluent Spanish and high working proficiency in English.
Experience:LogisticsE-commerceDelivery
Skills:NegotiationAnalytical mindsetOwnershipProactiveCross-functional collaboration
Languages:SpanishEnglish
Tech Stack:Google SheetsLooker

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
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