HSBC

3 months ago

Senior Customer Service Officer - Hang Seng Bank (HK) (Kowloon Bay, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Deliver professional customer service for personal banking via phone, live chat and email, promote financial services, assist with inquiries on investments and insurance, handle customer complaints, and ensure compliance with bank policies and regulatory requirements within the Banking Service and Sales team.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
•Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
•Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
•Handles customer complaints properly and performs necessary investigation
•Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

Key Requirements

•Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered
•Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a MUST
•Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
•Willing to work shift hours
•Strong customer service and sales orientation, with good communication and problem solving skills

Experience:BankingRetail bankingCall center

Education:Certification / Diploma

Skills:Customer serviceCommunicationProblem solvingSales orientationBilingual

Certifications:IIQEHKSI

Languages:EnglishChinesePutonghua

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

3 months ago

Senior Customer Service Officer - Hang Seng Bank (HK) (Kowloon Bay, Kowloon, HK)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Sr. Manager level

Key Responsibilities

•Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking.
•Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
•Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
•Handles customer complaints properly and performs necessary investigation
•Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities

Key Requirements

•Diploma or Degree Holder; or a pass in HKCEE including Math’s plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered
•Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a MUST
•Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must
•Willing to work shift hours
•Strong customer service and sales orientation, with good communication and problem solving skills

Experience:BankingRetail bankingCall center

Education:Certification / Diploma

Skills:Customer serviceCommunicationProblem solvingSales orientationBilingual

Certifications:IIQEHKSI

Languages:EnglishChinesePutonghua

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn