Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Active listening","Customer empathy","Resilience","Objection handling"]

Drive revenue through outbound calls to Canada-based customers, promoting telecom plans, upgrades, bundles, and retention offers. Understand customer needs and use consultative selling to recommend tailored solutions while handling objections professionally. Meet daily, weekly, and monthly sales targets, maintain accurate CRM records for calls and follow-ups, and follow scripts, quality, and process standards to deliver a strong customer experience.

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FursaFursa
NTT
NTT
2 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Drive revenue through outbound calls to Canada-based customers, promoting telecom plans, upgrades, bundles, and retention offers. Understand customer needs and use consultative selling to recommend tailored solutions while handling objections professionally. Meet daily, weekly, and monthly sales targets, maintain accurate CRM records for calls and follow-ups, and follow scripts, quality, and process standards to deliver a strong customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing Canada-based customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions using consultative selling.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid TrainingEmployee AssistanceRetirementDisability

Key Requirements

  • •3-5 years of experience, with BPO/sales preferred.
  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Basic system/CRM handling skills.
Experience:3-5 yearsBPOSales
Skills:CommunicationActive listeningCustomer empathyResilienceObjection handling
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn