Claims Fraud Team Lead

Marshmallow
London
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Leadership","Coaching","Decision-making","Problem-solving","Stakeholder management"]

Lead a team of Claims Fraud Investigators and Intel Analysts to defend against fraudulent activity across Marshmallow’s third-party claims. Own the claims fraud KPIs and investigation strategy, provide final escalation for complex cases, and drive quality assurance and decision-making. Ensure compliance with FCA requirements, Consumer Duty, vulnerable customer handling, and GDPR, while partnering with Product Owners and other teams to improve processes and reduce investigation cycle time.

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Marshmallow
Marshmallow
2 months ago

Claims Fraud Team Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead a team of Claims Fraud Investigators and Intel Analysts to defend against fraudulent activity across Marshmallow’s third-party claims. Own the claims fraud KPIs and investigation strategy, provide final escalation for complex cases, and drive quality assurance and decision-making. Ensure compliance with FCA requirements, Consumer Duty, vulnerable customer handling, and GDPR, while partnering with Product Owners and other teams to improve processes and reduce investigation cycle time.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and manage performance of a team of claims fraud investigators and intel analysts, supporting progression.
  • •Serve as final escalation point for complex, high-value, and organised fraud investigations.
  • •Own claims fraud KPIs, set and evolve investigation strategy.
  • •Run quality assurance using outcomes to drive consistency and improve decision-making.
  • •Ensure compliance with FCA requirements, Consumer Duty, vulnerable customer handling, and GDPR obligations.

Pay and Benefits

Perks:Health InsuranceLearning BudgetPaid LeaveRemote Work

Key Requirements

  • •Experience leading a team, including driving and managing performance.
  • •Motor claims fraud experience.
  • •Use data, insight, and evidence to make confident decisions and set priorities.
  • •Nice to have: experience in fraud intelligence.
  • •Ensure compliance with FCA requirements, Consumer Duty, vulnerable customer handling, and GDPR obligations.
Experience:Motor claims fraud
Skills:LeadershipCoachingDecision-makingProblem-solvingStakeholder management

Company Brief

Marshmallow
Marshmallow is a UK-based insurtech that provides tech-driven motor insurance and financial products focused on migrants and underserved customers, using data and underwriting technology to offer fairer pricing and expand into wider financial services.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: London, United Kingdom
Founded: 2017
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor