Support Resource Officer (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

Mediclinic
South Africa
Full timeFunction: Product ManagementEducation: high_schoolSkills: ["Communication","Attention to detail","Time management"]

Build a talent pool for an ER24 Contact Centre 124 Support Resource Officer opportunity starting January 2027. You’ll collaborate with patients, care teams, facilities, and schemes to support care coordination throughout the patient journey, including monitoring biometrics and wellbeing via electronic platforms. The role also dispatches emergency vehicles through CAD, triages and logs emergency and non-emergency calls, and provides basic contact-centre administration.

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FursaFursa
Mediclinic
Mediclinic
1 day ago

Support Resource Officer (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Build a talent pool for an ER24 Contact Centre 124 Support Resource Officer opportunity starting January 2027. You’ll collaborate with patients, care teams, facilities, and schemes to support care coordination throughout the patient journey, including monitoring biometrics and wellbeing via electronic platforms. The role also dispatches emergency vehicles through CAD, triages and logs emergency and non-emergency calls, and provides basic contact-centre administration.
Location: South Africa
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Dispatch vehicles according to the CAD system
  • •Receive, prioritise, log, and process all emergency and non-emergency calls and alerts
  • •Provide basic contact centre administration
  • •Coordinate care across the patient journey with relevant stakeholders
  • •Monitor and review patient biometrics and immediate wellbeing with continuous record keeping

Key Requirements

  • •Grade 12 education
  • •Contact centre/emergency contact centre exposure
  • •1–3 years dispatching in an EMS contact centre (desired)
  • •Computer literate with Microsoft Office
  • •English language proficiency (written and verbal), including telephonic and email etiquette
Experience:Emergency contact centreEMSDispatching
Education:High School
Skills:CommunicationAttention to detailTime management
Certifications:BAALevel 3 first aid
Languages:English
Tech Stack:Microsoft OfficeComputer Aided Dispatch (CAD)Electronic platforms

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
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