CMT Executive (LB)

Aramex
Lebanon
Full timeFunction: Customer Success & Account ManagementExperience: 1-3 yearsEducation: bachelorsSkills: ["Communication","Conflict resolution","Customer centric","Data analysis","Problem solving","Team collaboration","Leadership behaviors","Execution & accountability","Inclusion","Growth mindset"]

Own the customer experience as the primary point of contact: handle inquiries, resolve complaints, and maintain accurate customer interaction records. Gather and analyze customer feedback to identify trends, collaborate with internal teams to improve service delivery, and support upselling/cross-selling efforts. Coordinate with sales and marketing on customer strategies, educate clients on products and services, and prepare reports to inform management decisions.

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FursaFursa
Aramex
Aramex
9 hours ago

CMT Executive (LB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Own the customer experience as the primary point of contact: handle inquiries, resolve complaints, and maintain accurate customer interaction records. Gather and analyze customer feedback to identify trends, collaborate with internal teams to improve service delivery, and support upselling/cross-selling efforts. Coordinate with sales and marketing on customer strategies, educate clients on products and services, and prepare reports to inform management decisions.
Location: Lebanon
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary point of contact for customer inquiries and support, and manage/resolve complaints in a timely manner.
  • •Gather customer feedback, analyze satisfaction trends, and collaborate with internal teams to improve service delivery.
  • •Coordinate with sales and marketing teams to align customer strategies and pursue upselling/cross-selling opportunities.
  • •Maintain accurate records of customer interactions and transactions; prepare and present reports on feedback and service performance.
  • •Educate and onboard clients, facilitate customer events/meetings, and monitor service delivery adherence to company standards.

Key Requirements

  • •Bachelor’s degree in business administration, marketing, communications, or a related field.
  • •1–3 years of experience in customer service, customer management, or a similar role.
  • •Proven track record managing customer relationships and resolving customer complaints in a timely manner.
  • •Familiarity with CRM software and customer management tools, plus strong customer service knowledge.
  • •Excellent verbal and written communication skills and ability to analyze customer data to derive actionable insights.
Experience:1-3 years
Education:Bachelor's in business administration, marketing, communications
Skills:CommunicationConflict resolutionCustomer centricData analysisProblem solvingTeam collaborationLeadership behaviorsExecution & accountabilityInclusionGrowth mindset
Tech Stack:CRM softwareMicrosoft Office Suite

Company Brief

Aramex
Global logistics and transportation provider offering international and domestic express, freight forwarding, warehousing, and e‑commerce fulfilment services across 600+ cities and 70+ countries.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1982
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