Customer Support Executive

Carlsberg Group
United Kingdom
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Organisation","Prioritisation","Attention to detail","Data discipline","Communication"]

Support Off Trade Customer Support teams by handling promotional administration, customer planning inputs, and system updates to agreed deadlines. Maintain promotional forms and forward promotional plans in Anaplan, assist with shipper processes and new SKU setup, and compile and distribute EPOS information and recurring performance inputs. Work across Beer and Soft Drinks processes, resolve exceptions with partners, and identify simplification opportunities to release capacity for customer teams.

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Carlsberg Group
Carlsberg Group
17 hours ago

Customer Support Executive

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Source: Company careers pageValidated by: Fursa AI
Last checked: 52 minutes agoStatus: Live

Job Summary

Support Off Trade Customer Support teams by handling promotional administration, customer planning inputs, and system updates to agreed deadlines. Maintain promotional forms and forward promotional plans in Anaplan, assist with shipper processes and new SKU setup, and compile and distribute EPOS information and recurring performance inputs. Work across Beer and Soft Drinks processes, resolve exceptions with partners, and identify simplification opportunities to release capacity for customer teams.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Complete and maintain promotional forms and forward promotional plans in Anaplan, meeting agreed deadlines.
  • •Support Anaplan activity and other customer planning/system inputs using defined processes and controls.
  • •Support shipper processes, new SKU set-up, and repeatable customer activity required for execution.
  • •Pull, prepare, and distribute EPOS information and recurring performance inputs, including Monday reporting where required.
  • •Partner with Customer Managers and other stakeholders to resolve exceptions, escalate risks early, and identify duplication or opportunities to simplify, standardise, or automate customer activity.

Pay and Benefits

Perks:Health InsuranceLife AssuranceAnnual BonusPension

Key Requirements

  • •Experience in a commercial customer operations environment is preferred but not essential.
  • •Strong organisation and prioritisation to manage multiple customer activities and deadlines.
  • •High attention to detail with disciplined data, systems, evidence, and process compliance.
  • •Confidence working with customer plans, promotional information, trackers, and recurring reporting inputs.
  • •Strong Excel and Microsoft 365 skills; experience with EPOS data or promotional planning tools is advantageous.
Skills:OrganisationPrioritisationAttention to detailData disciplineCommunication
Tech Stack:AnaplanExcelMicrosoft 365EPOS

Company Brief

Carlsberg Group
Global brewer producing and marketing beer and other beverages under brands such as Carlsberg, Tuborg and Somersby. Operates brewing, distribution and marketing across Europe and Asia, focusing on brand portfolio, sustainability and market expansion.
Industry: Food & Beverage
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Copenhagen, Denmark
Founded: 1847
WebsiteLinkedIn