Contact Centre Representative II

HSBC
Foshan
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Communication","Teamwork"]

通过电话、邮件及实时通讯工具为客户提供信用卡与一般银行服务等咨询与处理，理解并发掘客户需求，向合适客户推荐产品与服务。根据实际情况提出合理解决方案，协助客户解决疑难并交付高质量服务，同时与团队协作、支持轮班安排。

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FursaFursa
HSBC
HSBC
2 days ago

Contact Centre Representative II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

通过电话、邮件及实时通讯工具为客户提供信用卡与一般银行服务等咨询与处理，理解并发掘客户需求，向合适客户推荐产品与服务。根据实际情况提出合理解决方案，协助客户解决疑难并交付高质量服务，同时与团队协作、支持轮班安排。
Location: Foshan
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •通过电话、邮件及实时通讯等工具解答客户关于信用卡与一般银行服务的咨询和处理相关业务。
  • •发掘客户需求，并向客户推荐合适的产品及服务以达成预期效果。
  • •根据情况提出合理方案，帮助客户解决疑难并提升客户满意度。
  • •提供高质量客户服务。

Key Requirements

  • •具备良好的客户服务意识，并愿意从事客户服务工作。
  • •粤语流利，思路清晰，表达能力强，擅于沟通。
  • •具备良好的团队合作精神。
  • •具备一定的英语沟通及读写能力。
  • •能接受轮班安排（优先考虑）。
Skills:Customer serviceCommunicationTeamwork
Languages:CantoneseEnglishChinese

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn