Associate Account Manager (Madrid) - Italiano Avanzado

Fresha
Madrid
Workplace: OnsiteFull timeEUR 28,000 - 34,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Proactive","Communication","Relationship building","Consultative selling","Problem-solving"]

Manage growth and monetization for Fresha’s client base in Spain, educating and onboarding salon partners so they become active FreshaPay users. Optimize customer profiles and advise on how to maximize Fresha tools, using consultative selling to understand needs and drive revenue KPIs. Build strong relationships through video calls, coordinate with Sales and Onboarding teams, and partner with Product to share customer feedback that improves future releases.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Fresha
Fresha
3 months ago

Associate Account Manager (Madrid) - Italiano Avanzado

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Manage growth and monetization for Fresha’s client base in Spain, educating and onboarding salon partners so they become active FreshaPay users. Optimize customer profiles and advise on how to maximize Fresha tools, using consultative selling to understand needs and drive revenue KPIs. Build strong relationships through video calls, coordinate with Sales and Onboarding teams, and partner with Product to share customer feedback that improves future releases.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Meet monetization KPIs by educating clients on the value of the Fresha platform, onboarding them, and helping them become active FreshaPay users.
  • •Optimize salon profiles and use Fresha tools to maximize income, managing a client portfolio (partners) and providing personalized guidance based on needs and business type.
  • •Ensure an exceptional customer experience by building positive relationships through video-call meetings and clear communication of Fresha functions and benefits.
  • •Collaborate with Sales and Onboarding teams to deliver a great experience from the first click through each stage of client growth, and work with Product to share customer feedback.
  • •Use consultative selling techniques to understand customer needs and ensure clients make full use of Fresha platform features.

Pay and Benefits

Salary: EUR 28,000 - 34,000 annually

Key Requirements

  • •More than 3 years of experience as an Account Manager, with the ability to adapt and meet objectives, and interest in the beauty industry.
  • •Experience using and analyzing data and reports to improve performance, with a proactive, continuously learning mindset.
  • •Prior experience in outbound calls or a related sales role (preferred), with strong oral and written communication skills.
  • •Ability to present clients in Portuguese and Spanish or Italian (ideal), and English at an advanced level is a plus.
  • •Creative, open-minded problem solver with strong relationship-building skills.
Experience:3+ yearsBeautyWellness
Skills:ProactiveCommunicationRelationship buildingConsultative sellingProblem-solving
Languages:SpanishItalianEnglish
Tech Stack:Google Meet

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn