Fortinet

1 year ago

Technical Support Engineer - Fortigate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Provide technical assistance for Fortinet FortiGate firewalls and related devices to certified partners and customers. Triage and troubleshoot issues through real-time sessions, reproduce problems in the lab, analyze data, and recommend corrective actions. Coordinate with back-line and development teams for complex cases, and report software/hardware issues. Grow through training and round-table learning while delivering consistently excellent customer support.

Location: Prague, Guadalajara, Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical assistance to Fortinet-certified partners and customers for FortiGate and other devices.
•Conduct real-time troubleshooting sessions with partners/customers.
•Test, reproduce, and analyze issues in the laboratory and recommend corrective actions.
•Run real-time phone or remote access sessions to resolve cases.
•Report software/hardware issues to the R&D department and coordinate with back-line teams for complex problems.

Pay and Benefits

Perks:Health InsuranceEquityPaid LeaveMultisport Card

Key Requirements

•Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent training and experience).
•3–6 years of experience in an IT or technical support role.
•Experience in telecommunications/networking/security.
•Good knowledge of the OSI model and strong understanding of TCP/IP, routing, and switching.
•Proficient spoken and written English and a positive, customer-oriented attitude.

Experience:TelecommunicationsNetworkingSecurity

Education:Bachelor's

Skills:CommunicationCustomer-orientedTime managementMulti-taskingSelf-motivated

Certifications:NSE4CCNASecurity+

Languages:English

Tech Stack:FortiGateFortinetOSI modelTCP/IPRoutingSwitchingOSPFBGPLDAPSSO2-factor authenticationAWSGoogle CloudAzureFirewallsIPSMail Security Gateways

Company Brief

Fortinet

Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn

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Fortinet

1 year ago

Technical Support Engineer - Fortigate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Prague, Guadalajara, Frankfurt

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide technical assistance to Fortinet-certified partners and customers for FortiGate and other devices.
•Conduct real-time troubleshooting sessions with partners/customers.
•Test, reproduce, and analyze issues in the laboratory and recommend corrective actions.
•Run real-time phone or remote access sessions to resolve cases.
•Report software/hardware issues to the R&D department and coordinate with back-line teams for complex problems.

Pay and Benefits

Perks:Health InsuranceEquityPaid LeaveMultisport Card

Key Requirements

•Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent training and experience).
•3–6 years of experience in an IT or technical support role.
•Experience in telecommunications/networking/security.
•Good knowledge of the OSI model and strong understanding of TCP/IP, routing, and switching.
•Proficient spoken and written English and a positive, customer-oriented attitude.

Experience:TelecommunicationsNetworkingSecurity

Education:Bachelor's

Skills:CommunicationCustomer-orientedTime managementMulti-taskingSelf-motivated

Certifications:NSE4CCNASecurity+

Languages:English

Tech Stack:FortiGateFortinetOSI modelTCP/IPRoutingSwitchingOSPFBGPLDAPSSO2-factor authenticationAWSGoogle CloudAzureFirewallsIPSMail Security Gateways

Company Brief

Fortinet

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Austin, United States

Founded: 1994

Website LinkedIn