Customer Success Manager - Sydney

Aalto
Sydney
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Communication","Listening","Collaboration","Adaptability","Empathy","Negotiation"]

Own and grow an assigned customer portfolio in APAC by onboarding new customers, helping them fully realize Teamtailor’s value through best practices and integrations, and advising them toward shared goals. Proactively manage renewals and churn risk using customer tracking, surface and analyze customer feedback, and collaborate internally to improve customer satisfaction and ways of working, including expansion sales via upsell and cross-sell.

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FursaFursa
Aalto
Aalto
17 hours ago

Customer Success Manager - Sydney

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Last checked: 12 hours agoStatus: Live

Job Summary

Own and grow an assigned customer portfolio in APAC by onboarding new customers, helping them fully realize Teamtailor’s value through best practices and integrations, and advising them toward shared goals. Proactively manage renewals and churn risk using customer tracking, surface and analyze customer feedback, and collaborate internally to improve customer satisfaction and ways of working, including expansion sales via upsell and cross-sell.
Location: Sydney
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Implement and onboard new customers.
  • •Help customers unlock Teamtailor’s full potential with integrations, best practices, and training opportunities.
  • •Act as a strategic advisor and work toward goal achievement for customers.
  • •Work proactively with renewals and identify churn risk to prevent it.
  • •Track customer accounts for churn risk and surface/collect customer feedback to present internally; also drive expansion sales via upselling and cross-selling.

Key Requirements

  • •4+ years of customer success experience.
  • •Experience in SaaS.
  • •Experience in HR or recruiting.
  • •Experience leading projects, especially complex ones.
  • •Strong communication, listening, collaboration, adaptability, empathy, negotiation, and a willingness to learn in a fast-paced environment.
Experience:4+ yearsSaaSHRRecruiting
Skills:CommunicationListeningCollaborationAdaptabilityEmpathyNegotiation

Company Brief

Aalto
Develops high-altitude platform systems that provide persistent stratospheric connectivity and observation services. The company’s aircraft-like platforms are designed to stay aloft for extended periods for telecom, surveillance, and environmental applications.
Industry: Space Technology
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: Farnborough, United Kingdom
WebsiteLinkedIn