Figma

1 week ago

Technical Quality Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Troubleshoot complex bugs and partner with Product and Engineering to improve the end-to-end Figma experience for customers. As a Product Support technical quality specialist, you’ll investigate issues, communicate proactively through support channels (chat, email, video), and help drive tooling and process improvements. You’ll also identify recurring trends and advocate for fixes, while supporting customers across multiple Figma products, including occasional weekend/holiday coverage.

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

•Develop expertise in Figma products and customer journeys to diagnose sophisticated bugs accurately.
•Interact with customers daily via chat, email, or video calls, taking ownership of complex issues.
•Own end-to-end troubleshooting as the primary point of contact, partnering with Engineering and Product to report bugs and drive resolution.
•Adapt to supporting customers across multiple products (including billing and account management) with occasional weekend/holiday coverage.
•Recommend tooling and process improvements; identify trends and communicate insights to Product and Engineering to advocate for bug fixes and enhancements.

Pay and Benefits

Salary: USD 45.2 - 80.3 hourly

Perks:Health InsuranceDentalVisionRetirementParental LeavePaid LeaveLearning BudgetRemote WorkCell Phone

Key Requirements

•4+ years of experience working in a QA or Support environment for a technical SaaS product.
•Experience collaborating closely with Engineering and Product teams.
•Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android).
•Consultative communication skills for both technical and non-technical audiences, explaining complex concepts concisely.
•Resilience and adaptability, with motivation to experiment, build, and collaborate in ambiguous environments.

Experience:4+ yearsTechnical SaaS

Skills:LeadershipCommunicationCollaborationResilienceAdaptability

Languages:EnglishSpanishPortugueseJapaneseKoreanGermanFrench

Tech Stack:FigmaMacWindowsIOSAndroidChatEmailVideo callsSocial mediaAdobe SuiteSketchFramer

Company Brief

Figma

Design collaboration platform for teams that enables interface design, prototyping, and real-time collaboration in the browser. Figma streamlines product design workflows, handoff to developers, and design system management for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Figma

1 week ago

Technical Quality Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: San Francisco, New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

•Develop expertise in Figma products and customer journeys to diagnose sophisticated bugs accurately.
•Interact with customers daily via chat, email, or video calls, taking ownership of complex issues.
•Own end-to-end troubleshooting as the primary point of contact, partnering with Engineering and Product to report bugs and drive resolution.
•Adapt to supporting customers across multiple products (including billing and account management) with occasional weekend/holiday coverage.
•Recommend tooling and process improvements; identify trends and communicate insights to Product and Engineering to advocate for bug fixes and enhancements.

Pay and Benefits

Salary: USD 45.2 - 80.3 hourly

Perks:Health InsuranceDentalVisionRetirementParental LeavePaid LeaveLearning BudgetRemote WorkCell Phone

Key Requirements

•4+ years of experience working in a QA or Support environment for a technical SaaS product.
•Experience collaborating closely with Engineering and Product teams.
•Troubleshooting and debugging experience across multiple platforms (Mac, Windows, iOS, and Android).
•Consultative communication skills for both technical and non-technical audiences, explaining complex concepts concisely.
•Resilience and adaptability, with motivation to experiment, build, and collaborate in ambiguous environments.

Experience:4+ yearsTechnical SaaS

Skills:LeadershipCommunicationCollaborationResilienceAdaptability

Languages:EnglishSpanishPortugueseJapaneseKoreanGermanFrench

Tech Stack:FigmaMacWindowsIOSAndroidChatEmailVideo callsSocial mediaAdobe SuiteSketchFramer

Company Brief

Figma

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn