Ejecutivo de implementación

Edenred
Mexico City
Workplace: OnsiteFull timeFunction: OtherEducation: bachelorsSkills: ["Communication","Customer service","Training","Problem-solving","Teamwork"]

Coordinate and optimize client implementation/migration services, ensuring clear communication across all stages. Manage initial configurations, SLA adherence for card orders, client training on the platform, and proactive issue resolution to strengthen client relationships and drive successful account closures.

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Edenred
Edenred
2 months ago

Ejecutivo de implementación

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Last checked: 27 days agoStatus: Live

Job Summary

Coordinate and optimize client implementation/migration services, ensuring clear communication across all stages. Manage initial configurations, SLA adherence for card orders, client training on the platform, and proactive issue resolution to strengthen client relationships and drive successful account closures.
Location: Mexico City
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Coordinate the implementation/migration process for clients and ensure timely communication and follow-up across all stages.
  • •Guarantee accurate and efficient platform configurations, commercial terms, and setup to ensure optimal system functionality and SLA adherence for card orders.
  • •Lead client onboarding, training, and utilization of the web platform to enable autonomous operation and reduce dependence on support.
  • •Monitor and manage balance allocation processes, ensuring accurate data access and client self-sufficiency in funds management.
  • •Record activity in the CRM, collaborate with commercial teams to drive account progression, and resolve incidents during implementation or migration as they arise.

Key Requirements

  • •Customer service or client experience via phone or face-to-face
  • •Technical support and software implementation at a basic level
  • •Customer training delivery
  • •Tele-sales experience
  • •CRM systems knowledge (HubSpot, Salesforce, Zendesk)
Experience:FintechPayments
Education:Bachelor's
Skills:CommunicationCustomer serviceTrainingProblem-solvingTeamwork
Languages:Spanish
Tech Stack:HubSpotSalesforceZendesk

Company Brief

Edenred
Provides prepaid corporate services and solutions including employee benefits, meal vouchers, expense management, and fleet & mobility solutions to businesses worldwide, enabling workplace services and digitized payment solutions.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2010
WebsiteLinkedIn