Sika

1 week ago

Regional Supply Chain Manager - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead and optimize customer service operations across the APAC region to ensure seamless order fulfillment, strong service levels, and continuous improvement of customer experience. Own regional customer service strategies, mentor a customer service team, track KPIs (cycle time, on-time delivery, satisfaction), and drive resolution for critical escalations. Collaborate with Sales, Logistics, Planning, and Finance on order-to-cash workflows and advance digital transformation using CRM, ERP (SAP), and service platforms.

Location: Shanghai

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Supply Chain & Logistics

Seniority: Manager level

Key Responsibilities

•Develop and implement regional customer service strategies, policies, and procedures to improve quality and efficiency.
•Lead and mentor the regional customer service team to hit performance targets and align with business objectives.
•Monitor and analyze customer service KPIs (order cycle time, on-time delivery, customer satisfaction) and drive improvements.
•Serve as the primary escalation point for critical customer service issues and ensure timely resolution.
•Collaborate with Sales, Logistics, Planning, and Finance to streamline order-to-cash processes and improve cross-functional workflows, including driving digital transformation with CRM/ERP and service platforms.

Key Requirements

•Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field; MBA or advanced degree preferred.
•8+ years of experience in customer service or supply chain roles, including at least 3 years in a regional leadership position.
•Strong knowledge of order management, logistics, and supply chain processes in a multinational environment.
•Proven experience with CRM and ERP systems (SAP preferred) and digital service tools.
•Excellent leadership, communication, and stakeholder management skills.

Experience:8+ years

Education:Bachelor's in Business, Supply Chain Management, Logistics, or related field

Skills:LeadershipCommunicationStakeholder managementAnalyticalProblem-solving

Languages:English

Tech Stack:SAPCRMERPERP (SAP)

Company Brief

Sika

Global specialty chemicals company supplying systems and products for bonding, sealing, damping, reinforcing and protecting in the construction and industrial sectors. Offers adhesives, sealants, concrete admixtures, and roofing systems worldwide.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn

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Sika

1 week ago

Regional Supply Chain Manager - Customer Service

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Shanghai

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Supply Chain & Logistics

Seniority: Manager level

Key Responsibilities

•Develop and implement regional customer service strategies, policies, and procedures to improve quality and efficiency.
•Lead and mentor the regional customer service team to hit performance targets and align with business objectives.
•Monitor and analyze customer service KPIs (order cycle time, on-time delivery, customer satisfaction) and drive improvements.
•Serve as the primary escalation point for critical customer service issues and ensure timely resolution.
•Collaborate with Sales, Logistics, Planning, and Finance to streamline order-to-cash processes and improve cross-functional workflows, including driving digital transformation with CRM/ERP and service platforms.

Key Requirements

•Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related field; MBA or advanced degree preferred.
•8+ years of experience in customer service or supply chain roles, including at least 3 years in a regional leadership position.
•Strong knowledge of order management, logistics, and supply chain processes in a multinational environment.
•Proven experience with CRM and ERP systems (SAP preferred) and digital service tools.
•Excellent leadership, communication, and stakeholder management skills.

Experience:8+ years

Education:Bachelor's in Business, Supply Chain Management, Logistics, or related field

Skills:LeadershipCommunicationStakeholder managementAnalyticalProblem-solving

Languages:English

Tech Stack:SAPCRMERPERP (SAP)

Company Brief

Sika

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Baar, Switzerland

Founded: 1910

Website LinkedIn