Customer Support Specialist

inDrive
Indonesia
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Professionalism","Customer focus","Collaboration"]

Manage omni-channel customer interactions (calls, emails, and chats) to resolve inquiries, process returns, and keep accurate customer records in the CRM. Handle multiple live chat conversations at once, respond with timely, professional support, and escalate complex issues when needed. Follow up on unresolved cases, document interactions, and collaborate with cross-functional teams to improve customer satisfaction and consistently deliver an excellent service experience.

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FursaFursa
inDrive
inDrive
14 hours ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Manage omni-channel customer interactions (calls, emails, and chats) to resolve inquiries, process returns, and keep accurate customer records in the CRM. Handle multiple live chat conversations at once, respond with timely, professional support, and escalate complex issues when needed. Follow up on unresolved cases, document interactions, and collaborate with cross-functional teams to improve customer satisfaction and consistently deliver an excellent service experience.
Location: Indonesia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle multiple live chat conversations simultaneously with customers.
  • •Respond to customer inquiries in a timely, accurate, and professional manner.
  • •Resolve customer issues efficiently and escalate complex cases to higher-level support when required.
  • •Document customer interactions and update customer records accurately in the CRM.
  • •Follow up on unresolved cases and collaborate with team members and cross-functional departments to deliver high-quality support.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Fluency in Hindi and English (spoken and written).
  • •Strong digital literacy with excellent data entry and writing skills.
  • •Good knowledge of Google products such as Google Sheets and Google Docs.
  • •Experience using customer support CRMs such as Salesforce, Zendesk, or Zoho.
  • •Strong communication, professional demeanor, and attention to detail when handling high volumes of information.
Skills:CommunicationAttention to detailProfessionalismCustomer focusCollaboration
Languages:HindiEnglish
Tech Stack:HindiEnglishGoogle SheetsGoogle DocsSalesforceZendeskZohoCRMLive chatOmni-channel

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn