Account Manager (Madrid) - Portuguese Speaking

Fresha
Madrid
Workplace: OnsiteFull timeEUR 35,000 - 45,000Function: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Communication","Client relationship building","Adaptability","Data-driven decision-making","Problem-solving"]

Own a portfolio of salon partners in Southern Europe, driving monetization KPIs and educating clients on the value of Fresha’s platform. Onboard salons to become active users of FreshaPay, optimize client profiles for revenue growth, and deliver an excellent customer experience through consultative video-call support. Partner with Sales, Onboarding, and Product teams to share customer insights and continuously improve the platform based on clients’ needs.

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FursaFursa
Fresha
Fresha
2 days ago

Account Manager (Madrid) - Portuguese Speaking

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Job Summary

Own a portfolio of salon partners in Southern Europe, driving monetization KPIs and educating clients on the value of Fresha’s platform. Onboard salons to become active users of FreshaPay, optimize client profiles for revenue growth, and deliver an excellent customer experience through consultative video-call support. Partner with Sales, Onboarding, and Product teams to share customer insights and continuously improve the platform based on clients’ needs.
Location: Madrid
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Meet monetization KPIs and educate clients on the value of the Fresha platform.
  • •Introduce, educate, and onboard clients to become active users of FreshaPay.
  • •Help salons optimize their profiles and use Fresha tools to maximize revenue.
  • •Manage a portfolio of partner clients and provide tailored consultations based on needs and business type.
  • •Ensure an outstanding customer experience through video call meetings and clear communication of features and benefits.

Pay and Benefits

Salary: EUR 35,000 - 45,000

Key Requirements

  • •More than 1 year of previous experience as an Account Manager.
  • •Ability to adapt and achieve targets.
  • •Experience using and analyzing data and reports to improve performance.
  • •Strong client relationship skills and a proactive, inquisitive mindset with a desire to learn.
  • •Excellent written and spoken communication in Portuguese and Spanish (and Spanish OR Italian for presentations), ideally with advanced English.
Experience:1+ yearsBeauty sectorOutbound call environment
Skills:CommunicationClient relationship buildingAdaptabilityData-driven decision-makingProblem-solving
Languages:PortugueseSpanishItalianEnglish
Tech Stack:Google Meet

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn