Optasia

3 months ago

Technical 1st-Level Support Engineer, Fintech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Technical 1st-Level Support Engineer at Optasia, a fintech platform, responsible for monitoring, maintaining system and network elements, handling alerts 24/7, and coordinating with vendors to ensure high availability and performance within a hybrid office setting in Athens.

Location: Athens

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Monitor system, network, application and service alerts and provide first level support on rotating shifts (24/7)
•Respond to alerts by verifying cause and either resolve or escalate
•Maintain incident logs with clear problem descriptions, resolutions and actions taken
•Perform health checks and quality checks to verify operational excellence
•Act as liaison between support groups during outages and coordinate with third party vendors to remediate issues

Pay and Benefits

Perks:Health InsuranceAnnual Bonus

Key Requirements

•2 years' experience in Technical Support/Network Operations Center (NOC)
•Good knowledge of Linux and RDBMS
•Hands-on experience with relational databases, application servers, web servers, VMware and Linux environments
•Strong monitoring and analytical skills
•Excellent written and verbal communication skills

Experience:2+ yearsFintechIT operationsNetwork operations

Skills:CommunicationProblem-solvingTeamworkAnalytical thinkingMultitasking

Languages:English

Tech Stack:LinuxVMwareRDBMSWeb serversApplication servers

Company Brief

Optasia

Operates a digital health platform delivering online mental health and therapy services, connecting users with licensed therapists and providing tools for wellbeing, counselling, and remote treatment management to improve access to behavioral healthcare.

Industry: Mental Health

Website

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Optasia

3 months ago

Technical 1st-Level Support Engineer, Fintech

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Athens

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Monitor system, network, application and service alerts and provide first level support on rotating shifts (24/7)
•Respond to alerts by verifying cause and either resolve or escalate
•Maintain incident logs with clear problem descriptions, resolutions and actions taken
•Perform health checks and quality checks to verify operational excellence
•Act as liaison between support groups during outages and coordinate with third party vendors to remediate issues

Pay and Benefits

Perks:Health InsuranceAnnual Bonus

Key Requirements

•2 years' experience in Technical Support/Network Operations Center (NOC)
•Good knowledge of Linux and RDBMS
•Hands-on experience with relational databases, application servers, web servers, VMware and Linux environments
•Strong monitoring and analytical skills
•Excellent written and verbal communication skills

Experience:2+ yearsFintechIT operationsNetwork operations

Skills:CommunicationProblem-solvingTeamworkAnalytical thinkingMultitasking

Languages:English

Tech Stack:LinuxVMwareRDBMSWeb serversApplication servers

Company Brief

Optasia

Industry: Mental Health

Website