Enablement Specialist, Perplexity Computer

Perplexity
San Francisco
Workplace: HybridFull timeUSD 150,000 - 175,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["Facilitation","Communication","Diagnostic judgment","Cross-functional collaboration","High ownership"]

Design and deliver enablement programs that help enterprise customers adopt Perplexity Computer with confidence and repeatable practices. Create onboarding journeys for different readiness levels, run technical kickoffs, workshops, office hours, and webinars, and diagnose adoption barriers across knowledge, readiness, process, and product capability. Translate recurring questions into scalable guidance, measure activation and sustained usage, and feed customer learnings back to product and customer success teams.

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FursaFursa
Perplexity
Perplexity
3 days ago

Enablement Specialist, Perplexity Computer

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Last checked: 6 hours agoStatus: Live

Job Summary

Design and deliver enablement programs that help enterprise customers adopt Perplexity Computer with confidence and repeatable practices. Create onboarding journeys for different readiness levels, run technical kickoffs, workshops, office hours, and webinars, and diagnose adoption barriers across knowledge, readiness, process, and product capability. Translate recurring questions into scalable guidance, measure activation and sustained usage, and feed customer learnings back to product and customer success teams.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Design onboarding and adoption customer journeys for different roles, goals, technical readiness, and AI experience levels.
  • •Deliver enablement through technical kickoffs, workshops, office hours, remote sessions, onsite programs, webinars, and train-the-trainer experiences.
  • •Teach Computer and agentic-workflow concepts clearly to technical and nontechnical audiences, and guide setup across access, members, permissions, connectors, credits, models, and initial workflows.
  • •Diagnose adoption barriers and route complex needs to the appropriate teams with clear handoffs.
  • •Create scalable enablement assets and use evidence to measure activation, time to first value, repeat usage, sustained credit consumption, and program effectiveness.

Pay and Benefits

Salary: USD 150,000 - 175,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4+ years in technical onboarding, customer enablement, implementation, solutions consulting, customer education, or a technically oriented Customer Success role.
  • •Proven experience building onboarding, training, or adoption programs across live and self-service formats.
  • •Strong facilitation and communication ability for both technical and nontechnical audiences.
  • •Technical fluency to guide customers through permissions, connectors, models, credits, workflows, and integration concepts.
  • •Data-informed approach using product and usage data to identify adoption gaps and evaluate impact.
Experience:4+ yearsEnterprise SaaSAI productsAgentic workflows
Skills:FacilitationCommunicationDiagnostic judgmentCross-functional collaborationHigh ownership

Company Brief

Perplexity
Perplexity AI provides an AI-powered answer engine that returns conversational, citation-backed answers to user queries and offers Pro/Enterprise products and APIs for research, knowledge work, and search augmentation.
Industry: AI & Machine Learning
Company Size: Medium (51 to 250 employees)
Revenue: USD 50M to 100M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.6
WebsiteLinkedInGlassdoor