National Service Centre Technician

Stanley Black & Decker
Durham
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesSkills: ["Problem-solving","Communication","Interpersonal skills","Collaboration","Continuous learning"]

Deliver consistently high-quality repair and refurbishment within the National Service Centre, supporting warranty and chargeable repairs and reconditioned tool activity across leading Stanley Black & Decker brands. Strive for first-fix resolution, continuously learn repair technical know-how, switch between repair functions as needed, and collaborate with internal stakeholders while complying with standard operating procedures, computer-system requirements, and site EHS standards.

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Stanley Black & Decker
Stanley Black & Decker
1 month ago

National Service Centre Technician

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Deliver consistently high-quality repair and refurbishment within the National Service Centre, supporting warranty and chargeable repairs and reconditioned tool activity across leading Stanley Black & Decker brands. Strive for first-fix resolution, continuously learn repair technical know-how, switch between repair functions as needed, and collaborate with internal stakeholders while complying with standard operating procedures, computer-system requirements, and site EHS standards.
Location: Durham
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Deliver a consistently high standard of repair and refurbishment within the National Service Centre, supporting warranty and chargeable repairs.
  • •Strive for first-fix resolution for all tools received.
  • •Continuously learn the technical know-how required to repair tools across multiple brands.
  • •Switch between various repair functions within the NSC (where applicable) and support others with technical/repair support.
  • •Comply with standard operating procedures and computer system requirements, and ensure Environmental, Health and Safety (EHS) compliance on site.

Key Requirements

  • •Provide first-fix resolution for tools received into the National Service Centre.
  • •Have a broad technical capability with strong problem-solving skills.
  • •Demonstrate a positive, professional, and flexible approach with a strong can-do attitude.
  • •Maintain strong interpersonal and communication skills to build relationships and work collaboratively.
  • •Have technical background with experience working in a similar technical role; Microsoft Office and SAP experience would be beneficial but not required.
Skills:Problem-solvingCommunicationInterpersonal skillsCollaborationContinuous learning
Tech Stack:Microsoft OfficeSAP

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website