Enterprise Implementation Manager

PermitFlow
New York
Workplace: HybridFull timeUSD 160,000 - 210,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Project management","Leadership","Cross-functional collaboration","Customer focus"]

Lead end-to-end onboarding and complex enterprise implementations for strategic accounts, coordinating across Sales, Product, Engineering, and Operations while driving adoption, launch readiness, and time-to-value for a B2B SaaS enterprise customer success program.

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PermitFlow
PermitFlow
7 months ago

Enterprise Implementation Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead end-to-end onboarding and complex enterprise implementations for strategic accounts, coordinating across Sales, Product, Engineering, and Operations while driving adoption, launch readiness, and time-to-value for a B2B SaaS enterprise customer success program.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own enterprise onboarding end to end for strategic PermitFlow accounts - from post-sale handoff through successful launch and transition to Customer Success.
  • •Lead complex, multi-stakeholder implementations by scoping customer outcomes, building project plans, managing timelines, and ensuring launch readiness.
  • •Serve as the primary point of contact for enterprise customers during onboarding, proactively managing communication, expectations, and risk.
  • •Partner cross-functionally with Sales, Customer Success, Product, Engineering, and Operations to align priorities and execute onboarding requirements.
  • •Translate customer workflows and requirements (including permitting, compliance, and operational needs) into clear, actionable implementation plans.
Travel: Low travel

Pay and Benefits

Salary: USD 160,000 - 210,000 annually
Equity and Bonus:Equity
Perks:EquityMedicalDentalVisionPaid LeaveHome Office

Key Requirements

  • •5+ years of experience leading customer onboarding, implementation, or customer success for B2B SaaS enterprise or strategic accounts.
Experience:5+ yearsSaaSEnterpriseCustomer successImplementation
Skills:CommunicationProject managementLeadershipCross-functional collaborationCustomer focus
Languages:English

Company Brief

PermitFlow
AI-powered platform that automates and manages construction permitting end-to-end for builders, developers, and contractors — streamlining research, application preparation, submission, and monitoring across U.S. jurisdictions.
Industry: Construction Tech
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2021
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