Supervisor

Tapestry
Rotterdam
Workplace: OnsiteFull timeEUR 30,000 - 38,000Function: SalesExperience: 1+ yearsSkills: ["Customer focus","Drive for results","Interpersonal savvy","Dealing with ambiguity","Learning on the fly"]

Lead store operations and the sales floor as part of the store leadership team, setting the tone for the Coach Experience. Model and coach selling behaviors, manage team performance against sales and key metrics, and drive category growth alongside leadership. Own omni-channel and virtual selling, including livestream shopping, while strengthening clienteling and customer data acquisition using Mobile POS, CRM, and retail reporting tools. Ensure compliance with retail policies, data privacy, and store standards.

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FursaFursa
Tapestry
Tapestry
1 day ago

Supervisor

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Last checked: 40 minutes agoStatus: Live

Job Summary

Lead store operations and the sales floor as part of the store leadership team, setting the tone for the Coach Experience. Model and coach selling behaviors, manage team performance against sales and key metrics, and drive category growth alongside leadership. Own omni-channel and virtual selling, including livestream shopping, while strengthening clienteling and customer data acquisition using Mobile POS, CRM, and retail reporting tools. Ensure compliance with retail policies, data privacy, and store standards.
Location: Rotterdam
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Create a high-energy, service-focused environment that delivers the Coach Experience.
  • •Model and coach selling behaviors, including team selling and servicing multiple customers.
  • •Partner with leadership to adapt strategies, drive category growth, and achieve financial results; hold the team accountable for sales and key metrics.
  • •Lead omni-channel and virtual selling initiatives, including livestream shopping, and drive clienteling and customer data acquisition per standards and legal requirements.
  • •Manage daily operational tasks, ensure adherence to retail policies and data privacy laws, and use technology and reporting tools to build relationships and make informed decisions.

Pay and Benefits

Salary: EUR 30,000 - 38,000
Perks:Employee DiscountPaid VolunteeringIncentive ProgrammeSocial Events

Key Requirements

  • •1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities strongly preferred.
  • •Proven ability to lead teams and deliver results in a customer-focused retail environment.
  • •Current knowledge of fashion trends and market competition.
  • •Proficiency with POS systems, Mobile POS, and retail reporting tools; ability to operate an iPad/laptop and use walkie talkies.
  • •Proficiency in Microsoft Office and retail systems, with knowledge of omni-channel services and clienteling strategies.
Experience:1+ yearsRetailLuxury retail
Skills:Customer focusDrive for resultsInterpersonal savvyDealing with ambiguityLearning on the fly
Languages:English
Tech Stack:Mobile POSPOS systemsCRMClienteling toolsIPadLaptopMicrosoft OfficeWalkie talkies

Company Brief

Tapestry
Global luxury fashion group that owns and operates brands including Coach, Kate Spade, and Stuart Weitzman. Designs, markets, and sells handbags, accessories, footwear, and apparel through retail and wholesale channels.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 2017
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor