VinSolutions Performance Manager

AutoTrader.com
Georgia, Alabama, Florida
Workplace: RemoteFull timeUSD 82,500 - 123,700 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Relationship building","Influencing","Communication","Listening","Problem-solving"]

Own and grow the client relationship for a regional portfolio, driving retention by ensuring customers’ needs shape priorities, decisions, and product adoption. Work independently to monitor account performance, identify barriers, and address at-risk situations through virtual and onsite engagements. Collaborate with other Performance Managers for a consistent multi-product customer experience, analyze trends to adjust dealer goals, and support product knowledge updates.

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FursaFursa
AutoTrader.com
AutoTrader.com
2 days ago

VinSolutions Performance Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Own and grow the client relationship for a regional portfolio, driving retention by ensuring customers’ needs shape priorities, decisions, and product adoption. Work independently to monitor account performance, identify barriers, and address at-risk situations through virtual and onsite engagements. Collaborate with other Performance Managers for a consistent multi-product customer experience, analyze trends to adjust dealer goals, and support product knowledge updates.
Location: Georgia, Alabama, Florida
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage progress and results of all accounts in the assigned portfolio to drive client retention.
  • •Build and maintain relationships with client staff and ensure customer needs guide priorities, decisions, and activities.
  • •Retain clients through onsite visits and virtual screen-share engagements to increase product utilization and improve business processes.
  • •Identify at-risk clients, develop action plans, and apply problem-solving skills to help clients meet objectives.
  • •Monitor and analyze account performance and trends, respond to system red flags/emergencies, and improve processes through client engagement.
Travel: Extensive travel

Pay and Benefits

Salary: USD 82,500 - 123,700 annually
Perks:Health InsuranceDentalVision401kParental LeavePaid Leave

Key Requirements

  • •Bachelor's degree in a related discipline and 4 years’ experience in a related field; equivalent combinations (e.g., master’s + 2 years) may be considered.
  • •Valid driver’s license and safe driving ability.
  • •At least 3 years’ recent retail automotive experience in a leadership role (e.g., General Manager, General Sales Manager, Sales Manager, Finance Manager, BDC Manager or similar).
  • •Proven ability to influence change inside a dealership and use retail automotive experience to support software utilization.
  • •Ability to work remotely nearly autonomously under moderate supervision, follow standard practices, and travel potentially up to 50%.
Experience:Retail automotiveDealershipDeal deskSoftware utilization
Education:Bachelor's
Skills:Relationship buildingInfluencingCommunicationListeningProblem-solving
Licenses:Valid driver's license
Tech Stack:Microsoft suiteScreen share technologiesWeb-based systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

AutoTrader.com
Operates a leading online marketplace for buying and selling new and used vehicles, connecting consumers, dealers, and automotive service providers with vehicle listings, pricing tools, reviews, and financing resources.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1997
WebsiteLinkedIn