Dimension Data

2 weeks ago

Networking Managed Services Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide first-line managed services for clients by monitoring infrastructure, detecting and investigating technical incidents, and restoring service through incident management to resolution. Focus on zero missed SLA conditions while fulfilling approved requests via defined procedures, performing maintenance activities like patching and configuration changes, and handing off shifts to maintain continuity. Update or create knowledge articles, identify opportunities to automate and improve processes, and support disaster recovery testing and project work as needed.

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions, identifying problems and errors before or as they occur.
•Investigate first-line incidents to identify root causes and ensure timely, comprehensive resolutions of incidents and requests.
•Provide telephonic or chat support to clients when required and fulfill approved requests following agreed procedures.
•Execute approved maintenance activities, including patching and configuration changes, and follow handover procedures for shift changes.
•Update knowledge articles, report and escalate incidents where necessary, and identify opportunities for work optimization and automation; support disaster recovery functions and tests as needed.

Key Requirements

•CCNA or equivalent certification and a relevant Bachelor’s degree (or equivalent IT/computing qualification) or demonstrated equivalent work experience.
•Entry-level experience or completion of an intern program with troubleshooting and support in network/data center/systems/storage administration and monitoring services.
•Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (e.g., Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup).
•Ability to communicate and collaborate effectively across different cultures and groups.
•Ability to work in a pressurized environment and adapt to changing circumstances while maintaining a positive outlook.

Education:Bachelor's in Information Technology/Computing

Skills:CommunicationActive listeningClient focusAdaptabilityAbility to work under pressure

Certifications:CCNA

Tech Stack:Pulse Secure SSL VPNVirtual JuniperPalo AltoFortinet FirewallsCisco Nexus switchesCisco ASR routersCisco ISR routersCisco ACSCisco ISEMeraki switchesMeraki access pointsEnterprise network architectureBGPOSPFEIGRPNetwork address translation (NAT)SecureCRTLogic MonitorDIA circuitsMPLS

Company Brief

Dimension Data

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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Dimension Data

2 weeks ago

Networking Managed Services Engineer (L1)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Monitor client infrastructure and solutions, identifying problems and errors before or as they occur.
•Investigate first-line incidents to identify root causes and ensure timely, comprehensive resolutions of incidents and requests.
•Provide telephonic or chat support to clients when required and fulfill approved requests following agreed procedures.
•Execute approved maintenance activities, including patching and configuration changes, and follow handover procedures for shift changes.
•Update knowledge articles, report and escalate incidents where necessary, and identify opportunities for work optimization and automation; support disaster recovery functions and tests as needed.

Key Requirements

•CCNA or equivalent certification and a relevant Bachelor’s degree (or equivalent IT/computing qualification) or demonstrated equivalent work experience.
•Entry-level experience or completion of an intern program with troubleshooting and support in network/data center/systems/storage administration and monitoring services.
•Basic knowledge of management agents, redundancy concepts, and products within the supported technical domain (e.g., Network, Data Centre, Telephony, Exchange, Storage, Cloud, Backup).
•Ability to communicate and collaborate effectively across different cultures and groups.
•Ability to work in a pressurized environment and adapt to changing circumstances while maintaining a positive outlook.

Education:Bachelor's in Information Technology/Computing

Skills:CommunicationActive listeningClient focusAdaptabilityAbility to work under pressure

Certifications:CCNA

Company Brief

Dimension Data

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn