Customer Engineer Manager - Austin, TX - (M3)

Applied Materials
Austin
Workplace: OnsiteFull timeUSD 88,000 - 121,000 annuallyFunction: Customer Success & Account ManagementExperience: 4-7 yearsEducation: bachelorsSkills: ["Leadership","Coaching","Customer relationship management","Problem-solving","Diplomacy"]

Lead a team of Customer Engineers who support semiconductor customers using Applied Materials equipment. Build strong customer relationships, resolve technical inquiries, and run customer trainings while overseeing installations, documentation, and service issue escalation. Coach and direct engineers (and other managers as needed), drive operational excellence, manage account planning and cost efficiency, and serve as the primary interface with Product Divisions and Sales to deliver customer-specific solutions.

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Applied Materials
Applied Materials
3 months ago

Customer Engineer Manager - Austin, TX - (M3)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead a team of Customer Engineers who support semiconductor customers using Applied Materials equipment. Build strong customer relationships, resolve technical inquiries, and run customer trainings while overseeing installations, documentation, and service issue escalation. Coach and direct engineers (and other managers as needed), drive operational excellence, manage account planning and cost efficiency, and serve as the primary interface with Product Divisions and Sales to deliver customer-specific solutions.
Location: Austin
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Build and maintain customer relationships, address technical inquiries, visit customers, conduct trainings/meetings, and complete documentation and reports
  • •Coach and direct customer engineers, including schedules/workloads, corrective actions, performance reviews, and mentoring programs
  • •Manage operational excellence activities, resolve issues, and keep projects on time and within budget
  • •Serve as the prime interface with Product Divisions (tech support, training, spares, reliability) and work with Service and equipment Sales to identify customer-specific solutions
  • •Oversee system installation and serve as the point of contact for service-related issues with internal stakeholders and support teams
Travel: Low travel

Pay and Benefits

Salary: USD 88,000 - 121,000 annually
Perks:Health InsuranceDentalVisionDisability InsuranceLife InsuranceRetirementPaid LeaveEquity

Key Requirements

  • •Bachelor’s degree
  • •4–7 years of work experience in the semiconductor industry
  • •Strong understanding of Applied Materials global Standards of Business Conduct
  • •Strong leadership skills to supervise daily work and coach/develop employees
  • •Ability to use tact and diplomacy to handle sensitive issues
Experience:4-7 yearsSemiconductor industrySemiconductor manufacturing
Education:Bachelor's
Skills:LeadershipCoachingCustomer relationship managementProblem-solvingDiplomacy
Licenses:Driver's license

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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