Engineering Manager - Enterprise Solutions & Delivery

Salla
Makkah
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Commercial awareness","Leadership","Communication","Client expectation management","De-escalation"]

Lead a hands-on Engineering Manager team responsible for premium enterprise services for Class A and Premium merchants. You’ll manage solutions engineers and technical leads, coordinate on-demand squads for complex projects, and ensure scalable, maintainable delivery. Own technical execution for onboarding and custom contracts, enforce SLAs and performance tracking, and serve as a senior technical liaison translating client needs into well-scoped engineering work. Partner with Sales during pre-sales to validate feasibility and drive long-term retention.

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FursaFursa
Salla
Salla
1 month ago

Engineering Manager - Enterprise Solutions & Delivery

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead a hands-on Engineering Manager team responsible for premium enterprise services for Class A and Premium merchants. You’ll manage solutions engineers and technical leads, coordinate on-demand squads for complex projects, and ensure scalable, maintainable delivery. Own technical execution for onboarding and custom contracts, enforce SLAs and performance tracking, and serve as a senior technical liaison translating client needs into well-scoped engineering work. Partner with Sales during pre-sales to validate feasibility and drive long-term retention.
Location: Makkah
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Hire, coach, and grow solutions engineers and technical leads, setting goals and building a high-performing delivery culture.
  • •Coordinate on-demand technical squads from other engineering units and balance capacity across concurrent enterprise engagements.
  • •Own technical execution of premium contracts, including scoping, estimation, and delivery of bespoke themes and API integrations.
  • •Enforce SLAs for custom deliverables, tracking milestones, delivery quality, and billing triggers to support profitability and client satisfaction.
  • •Lead enterprise onboarding by coordinating technical implementation for new Class A merchants and removing blockers that threaten onboarding timelines.

Key Requirements

  • •7+ years in solutions engineering, software engineering, or professional services, with 2+ years managing engineering or technical delivery teams serving Enterprise/B2B clients.
  • •Strong understanding of e-commerce architectures (Headless, API-first) and integrations (ERPs, CRM), with the ability to communicate with both engineers and business owners.
  • •Proven experience managing complex, multi-stakeholder projects with strict deadlines and commercial contracts.
  • •Demonstrated ability to hire, develop, and retain strong engineers, and manage performance in a client-facing delivery environment.
  • •Exceptional ability to manage client expectations and de-escalate critical technical situations.
Experience:Solutions engineeringSoftware engineeringProfessional servicesE-commerceB2BEnterpriseERP integrationsCRM integrations
Skills:Commercial awarenessLeadershipCommunicationClient expectation managementDe-escalation
Tech Stack:HeadlessAPI-firstE-commerce architecturesIntegrationsERPsCRMWeb technologiesCustom developmentAPI integrations

Company Brief

Salla
Provides an e-commerce platform that helps merchants create, manage, and grow online stores. The product includes storefront setup, payments, order management, shipping integrations, and tools for sales and customer engagement.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Riyadh, Saudi Arabia
Founded: 2016
WebsiteLinkedIn