Senior National Account Manager

Deliveroo
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Relationship management","Data analysis","Communication","Stakeholder management","Problem-solving"]

Own and grow relationships with Deliveroo’s largest restaurant partners in the UKI region. Lead strategic account management through weekly operational meetings and performance reviews, using data-driven insights to help partners improve sales, health metrics, and operational excellence. Advise on selection, pricing, and service levels, deliver in-person training and troubleshooting, and collaborate cross-functionally with marketing, operations, and product to unlock long-term value.

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FursaFursa
Deliveroo
Deliveroo
2 days ago

Senior National Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own and grow relationships with Deliveroo’s largest restaurant partners in the UKI region. Lead strategic account management through weekly operational meetings and performance reviews, using data-driven insights to help partners improve sales, health metrics, and operational excellence. Advise on selection, pricing, and service levels, deliver in-person training and troubleshooting, and collaborate cross-functionally with marketing, operations, and product to unlock long-term value.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Act as the primary consultant for major restaurant partners, running weekly operational meetings and high-level performance reviews.
  • •Monitor partner goals and use data-driven insights to show partners where they can improve.
  • •Increase revenue and partner health metrics by advising on best practices for selection, pricing, and service levels.
  • •Deliver in-person training for key partners, covering operational best practices, Deliveroo insights, and on-site troubleshooting.
  • •Partner with regional commercial managers and restaurant marketing counterparts, and collaborate with Deliveroo marketing, operations, and product teams to deepen relationships and deliver campaigns.

Key Requirements

  • •Proven experience in account management or a strategic partnerships role, ideally in a high-growth technology or marketplace environment.
  • •Ability to manage large datasets and translate them into clear, actionable insights.
  • •Strong relationship-building skills to communicate and present confidently to senior stakeholders.
  • •Proactive problem-solving and the ability to thrive in a fast-paced, dynamic environment.
  • •Collaborative mindset to work across functions to deliver complex, multi-layered projects.
Experience:TechnologyMarketplace
Skills:Relationship managementData analysisCommunicationStakeholder managementProblem-solving

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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