Desktop Support Analyst (6 month FTC)

Sony Music
London
Workplace: OnsiteContractFunction: IT Support & HelpdeskSkills: ["Customer service","Troubleshooting","Problem-solving","Ticket prioritization","Written and verbal communication"]

Provide first-class technical support to Sony Music employees as a key Service Desk point of contact, handling in-person and remote assistance. Diagnose and resolve hardware, software, and connectivity issues, manage and prioritize tickets to meet service levels, and support the global technology estate. Install, configure, and update devices and applications, maintain technical documentation and knowledge articles, and assist with hardware rollouts, upgrades, and office moves.

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Sony Music
Sony Music
1 day ago

Desktop Support Analyst (6 month FTC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide first-class technical support to Sony Music employees as a key Service Desk point of contact, handling in-person and remote assistance. Diagnose and resolve hardware, software, and connectivity issues, manage and prioritize tickets to meet service levels, and support the global technology estate. Install, configure, and update devices and applications, maintain technical documentation and knowledge articles, and assist with hardware rollouts, upgrades, and office moves.
Location: London
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as a key point of contact for technical support and represent the Service Desk.
  • •Deliver exceptional user support and maintain a positive, professional user experience.
  • •Diagnose and resolve hardware, software, and connectivity issues across supported devices and platforms.
  • •Manage and prioritize support tickets and service requests to resolve issues within agreed service levels.
  • •Support and maintain the technology estate, including installing, configuring, and updating software and hardware; create/update technical documentation and assist with rollouts and upgrades.

Pay and Benefits

Perks:Health InsurancePensionLife AssuranceIncome Protection

Key Requirements

  • •Previous experience in a Helpdesk, Desktop Support, or IT Support role in a corporate environment.
  • •Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and connectivity issues.
  • •Experience supporting Microsoft Windows and macOS environments.
  • •Comfort supporting iOS and Android devices and mobile/tablet endpoints.
  • •Ability to prioritize competing support tickets, communicate clearly with non-technical users, and deliver excellent customer service.
Skills:Customer serviceTroubleshootingProblem-solvingTicket prioritizationWritten and verbal communication
Languages:English
Tech Stack:Microsoft WindowsMacOSIOSAndroidMicrosoft 365AzureIntuneGoogle WorkspaceDesktopsLaptopsMobile devicesApplicationsCollaboration tools

Company Brief

Sony Music
Global recorded music company and artist services organization managing recording, publishing partnerships, and distribution for major and independent artists across diverse genres worldwide.
Industry: Music Industry
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York, United States
Founded: 1929
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Glassdoor: 3.6
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