Desktop Support Analyst (6 month FTC)

Sony Music
London
Workplace: OnsiteContractFunction: IT Support & HelpdeskSkills: ["Customer service","Troubleshooting","Problem-solving","Independent working","Communication"]

Provide first-class desktop support as a key Service Desk point of contact, assisting users in person and remotely. Diagnose and resolve hardware, software, and connectivity issues; manage and prioritize tickets within service levels. Maintain and secure desktops, laptops, mobile devices, apps, and collaboration tools, including installing, configuring, and updating software and hardware. Support hardware rollouts, upgrades, office moves, and contribute to local/global technology projects and documentation.

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Sony Music
Sony Music
1 month ago

Desktop Support Analyst (6 month FTC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Provide first-class desktop support as a key Service Desk point of contact, assisting users in person and remotely. Diagnose and resolve hardware, software, and connectivity issues; manage and prioritize tickets within service levels. Maintain and secure desktops, laptops, mobile devices, apps, and collaboration tools, including installing, configuring, and updating software and hardware. Support hardware rollouts, upgrades, office moves, and contribute to local/global technology projects and documentation.
Location: London
Workplace: Onsite
Employment Type: Contract · Permanent
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Serve as a key point of contact for technical support and represent the Service Desk.
  • •Deliver exceptional user support and ensure a positive, professional user experience.
  • •Diagnose and resolve hardware, software, and connectivity issues across devices and platforms.
  • •Manage and prioritise support tickets and service requests, resolving within agreed service levels.
  • •Support technology estate maintenance, including installing, configuring, updating devices/software, and assisting with hardware rollouts and upgrades.

Pay and Benefits

Perks:Private MedicalPension SchemeLife AssuranceIncome Protection

Key Requirements

  • •Previous experience in a Helpdesk, Desktop Support, or IT Support role within a corporate environment.
  • •Strong troubleshooting skills to diagnose and resolve hardware, software, and connectivity issues.
  • •Comfort supporting Microsoft Windows, macOS, iOS, Android devices, and collaboration environments.
  • •Ability to manage competing priorities calmly under pressure and work independently when needed.
  • •Excellent written and verbal communication skills to explain technical concepts to non-technical users.
Experience:HelpdeskDesktop supportIT supportCorporate IT
Skills:Customer serviceTroubleshootingProblem-solvingIndependent workingCommunication
Languages:English
Tech Stack:Microsoft WindowsMacOSIOSAndroidMicrosoft 365AzureIntuneGoogle WorkspaceDesktopsLaptopsMobile devicesCollaboration tools

Company Brief

Sony Music
Global recorded music company and artist services organization managing recording, publishing partnerships, and distribution for major and independent artists across diverse genres worldwide.
Industry: Music Industry
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: New York, United States
Founded: 1929
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Glassdoor: 3.6
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