Senior Manager -Operations

Lead day-to-day operations supporting sales colleagues across the GCS sales tools ecosystem. Manage service queues, operational workflows, escalations, governance, and business-owned platform configuration for tools such as Outreach and Seismic. Drive continuous improvement by analyzing recurring requests and root causes, expanding knowledge and self-service, and turning support analytics into actionable insights. Manage a team and partner with Product, Strategy, and Technology to reduce operational workload over time.