1 day ago

Senior Coordinator TLM Support Center (Hybrid)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Serve as a first-line support resource for employees and managers for RTX Global Time and Labor policies. Triage and manage ServiceNow tickets, delivering accurate, timely guidance while maintaining confidentiality with sensitive employee information. Create, document, and resolve service cases, identify recurring process gaps, and help ensure compliance with federal and state wage and hour laws and RTX policies in a fast-paced, team environment.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Answer incoming calls and provide accurate, timely guidance on RTX Global Time and Labor policies and procedures.
•Create, triage, and manage ServiceNow service cases with proper documentation and follow-through until resolution.
•Provide reliable, quick, and accurate customer support to resolve employee and manager issues.
•Maintain confidentiality, accuracy, and professionalism when handling sensitive employee information.
•Identify recurring issues or process gaps and recommend improvements to support compliance and the employee support experience.

Pay and Benefits

Salary: USD 53,100 - 100,900 annually

Perks:Health InsuranceDentalVision401kParental LeavePaid LeaveRetirement

Key Requirements

•Associates degree (or other 2-year post high school training) plus a minimum of 6 years of relevant payroll, timekeeping, finance, auditing, and/or compliance experience.
•Intermediate MS Word and Excel skills (including VLOOKUP and pivot tables).
•Experience in Payroll or Timekeeping gained in a corporate environment.
•Working knowledge of SAP, EV5, and Workday with emphasis in Payroll or Timekeeping.
•Strong attention to detail with ability to multi-task, organize, prioritize, and solve problems while maintaining professionalism.

Experience:6+ yearsPayrollTimekeepingCompliance

Education:Associate's

Skills:ConfidentialityAccuracyProfessionalismCustomer serviceProblem-solvingDecision-makingMultitaskingCommunication

Tech Stack:ServiceNowMS WordMS ExcelVLOOKUPPivot tablesSAPEV5Workday

Eligibility

Nationality:US National

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX