Product Operations Associate

Vetcove
United States
Workplace: RemoteFull timeUSD 90,000 - 150,000 annuallyFunction: Communications, PR & CommunityExperience: 4+ yearsEducation: bachelorsSkills: ["Mentoring","Leadership","Organizational skills","Communication","Escalation handling"]

Lead end-to-end onboarding and implementation for veterinary clinics using Vetcove’s platform, from kickoff through post-launch. Manage and mentor a team of 5+ onboarding specialists, own implementation strategy and delivery standards, and guide complex workflow migrations. Serve as the escalation point between clinics and internal teams, coordinate cross-functional alignment with Product and Engineering, and support training, troubleshooting, and integrations.

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Vetcove
Vetcove
2 days ago

Product Operations Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead end-to-end onboarding and implementation for veterinary clinics using Vetcove’s platform, from kickoff through post-launch. Manage and mentor a team of 5+ onboarding specialists, own implementation strategy and delivery standards, and guide complex workflow migrations. Serve as the escalation point between clinics and internal teams, coordinate cross-functional alignment with Product and Engineering, and support training, troubleshooting, and integrations.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and develop a team of 5+ onboarding specialists to drive accountability and client delivery quality.
  • •Own implementation strategy and lifecycle from project planning frameworks through go-live execution.
  • •Serve as the escalation point and liaison between veterinary clinics and internal teams to ensure seamless onboarding.
  • •Define project goals, success metrics, and delivery standards aligned with client needs and business priorities.
  • •Guide clinics through workflow migrations, oversee training, and support troubleshooting for configuration, data imports, and integrations.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkHome OfficeEquityPaid Leave

Key Requirements

  • •Bachelor’s degree.
  • •4+ years managing complex software implementation projects in a SaaS or tech-enabled services environment, with at least 2 years in a people management role.
  • •Proven experience leading and developing high-performing teams in a fast-paced environment.
  • •Strong organizational skills to manage team capacity across multiple concurrent client engagements.
  • •Exceptional written and verbal communication skills with both technical and non-technical, including executive stakeholders.
Experience:4+ yearsSaaSTech-enabled servicesHealthcareMedical environmentsClinic partnerships
Education:Bachelor's
Skills:MentoringLeadershipOrganizational skillsCommunicationEscalation handling

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Vetcove
Operates an online marketplace and procurement platform for veterinary clinics, aggregating products and suppliers to simplify ordering, compare pricing, and streamline supply management for animal health practices.
Industry: Procurement Platforms
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Boston, United States
Founded: 2015
WebsiteLinkedIn